Changing Email address help

Avast Free Antivirus / Premium Security
1

My account was registered to a email address that was shut down last year by the provider.

I need to access my avast account but cant get a password reset as it goes to that account hence creating a new one. I need to open a ticket apparently after 40 minutes to a useless advisor who wanted to access my pc - no idea why but her supervisor said i need to create a ticket.

Can I create one? I would love to but no idea where to ive spent a hour looking.

Can anyone help please? as I need to change my email address over

2

https://support.avast.com

3

Thanks Ive spent over a hour trying to find something and cant find anything on the support hence coming to the forum :frowning:

4

See: https://www.avast.com/faq.php?article=AVKB24#idt_0410

5

thanks basically says have to be in my account then I can add a new address or on my current account add my old email but sends a link to that account so either way cant do what I need to do.

The order number I don’t have as its gone to my old email also :frowning: added it to the ticket thanks

6

That page also tells you to contact avast or the payment processing company.