Clean Site Still Blacklisted by Avast After 3 Weeks (False Positive)

Viruses and worms
1

Hi Avast Team,

Our domain is still being flagged as a threat, even though it was confirmed clean over a month ago by our host (WPEngine).

We submitted a false positive report over 3 weeks ago but haven’t seen any change.

Scans on virustotal [dot] com and sucuri [dot] net show no issues. Even Norton now considers it clean.

The block is affecting our entire domain:

www [dot] transformationacademy [dot] com

Including connected platforms like Shopify and Thinkific.

Can someone please help escalate the review or let us know the next steps?

Thank you so much.

2

First, I’m an Avast user and not an Avast Team member.

OK I tried to visit and got the Alert as expected, I used the option ‘Report false detection’ in the Alert Window.

I assume that you used the New location to report both a False Positive and or a False Negative (for File or URL)

You won’t get a direct response but it should be analysed within 48 hours, if found to be false it will be removed.

3

Thank you! Yes I did. I should proably submit again just in case. We are concerned since it has been a long time and it really. Impacted our small bussiness. I apreciate your response.

4

I would rather hope reporting via the Avast Alert interface would be better as it gives a unique ID in relation to that alert - where the report form doesn’t give that.

You could also check using this site and see if it has any more details than the others tried.