"Clean up has suffered an error and won't be able to run until you restart.."

Avast Cleanup
1

I have Avast Free antivirus and got an activation code for the cleanup in the hope of it improving performance on my 3. 5 years old PC running Windows 8.1 However, each time I have tried to run the cleanup I get the above error message. Restarting the PC doesn’t make any difference. I still cannot run the program. Any suggestions please?

2

Same Here, cant use the Clean option, just the Optimizer one.

Starting scanning

http://img-central.com/images/2017/06/03/CleanUp_Scan_ERROR_01.jpg

Then

http://img-central.com/images/2017/06/03/CleanUp_Scan_ERROR_02.jpg

And you restart and nothing change, same error!

Win10 PRO

How do I FIX it??

3

See: https://www.avast.com/faq.php?article=AVKB268#idt_050

4

That link does not contain any help. It only links to the general Avast Support website, which contains no help for this Avast Cleanup problem. The four options to submit a problem to Avast in the link all refer to Avast Antivirus, not the Avast Cleanup. How to fix it then?

5

→ https://forum.avast.com/index.php?topic=208551.msg1419974#msg1419974

6

Hi, i have the same problem. “Something’s gone wrong”. I need some help…