Up i have the same issue If it is not sorted then i am going to get a full refund as it is not what i paid for
I am experiencing the same problem. Suddenly Premium Cleanup has started hanging or looping during the “Hold on while we work or magic” cycle in Stage 1
I called their Tech Support and was totally gobsmacked by their response! After “analysing” my computer, they said that the problem was in my PC, not the Avast software, BUT for 79.99 or 89.99 or 189.99 for the year they could fix it for me.
I feel so betrayed! They are holding my program ransom! This is blackmail! I asked for a refund for the product I purchased since it won’t work and they refused because I had it more than 30 days.
These tactics are disgraceful!
What you called was not avast but a third party that only handles certain things for avast.
They don’t deal with financial issues as you can clearly read on the avast website.
Cleanup Premium has been stuck at step 1 for days. Contacted Avast. No response
Have been using Avast for years. Very sad and losing my religion.
payment error
Hi, this issue is now fixed and the fix is now being distributed. No action needed on your side, it will just start working.
My Windows 10 laptop hangs in the first third of the Cleanup Premium procedure. There is no error message and no indication that anything is wrong. If this is a procedure that we should expect to take hours, Avast needs to include an alert making this clear.
This is clearly a recurring problem. There were threads on the same issue months ago.
Couple with the recent Avast security breach. this raises obvious questions about Avast’s competence and/or commitment to performance and security.
Everything about Avast’s performance to date suggests to me that it’s time to cut bait and find a better security and performance tool.
Please try to restart your PC.
Docter, there was no recent security breach at avast.
Last one was many years ago!
CCleaner was compromised before avast bought Piriform.
still cleanup don’t work !!
So…for who knows how long cleanup premium been stuck. What the heck am I paying for, fake products? I’ve read through this thread and apparently im not the only one with the same problem and if i’ve read it right there are people who have had contact with support and been asked to buy even more “service” from avast in order to get the problem solved???
Avast team better solve this or I for one will drop your “service” like a hot potato
Thank You! 
On 31 August, I reported the jamming of CleanUp.
I can now report that CleanUp is working again. And the programme is also a lot faster than before.
Thank you Avast team.
You are welcome, and we are sorry that it took that long to fix it.
I am having the same problem and have the same version. From what I have read, we are not a priority.
My Cleanup (under Performance) tab hasn’t worked for many weeks now, this is really lousy. Guys please give a straight answer on this, I subscribed for two years.
still no working f**k this only Optimize button works fix your shit now!!!
Update to the latest version (17.7.2314): https://forum.avast.com/index.php?topic=209428.0
well, I updated, again. and it still doesn’t work.
screw this. I’m getting a refund. this is a scam. months now, and it doesn’t work. you can’t keep a subscription based business going like this.