COMPLAINT!!!!!

Avast Free Antivirus / Premium Security
1

Yep this is fraud as far as I’m concerned. I tried cancelling online. It would not accept my email as “valid” after already accepting my email and password to log in. Something is wrong with the online cancellation and I got no help from speaking to someone on the phone. I’ll probably have to have a new card issued from my bank to stop this charge. You’re right its bogus this can’t be solved with a short phone call. But in my case it looks like it can’t be solved at all and I’m getting no help. I’m reporting them to my state and federal attorney general’s office in an official complaint.

2

@ ntreel,
You have now added basicly the same complaint to two separate posts.
Please follow the directions already outline by lucas and you’ll get results.
Complaining without any attempt to supply information or follow the outline directions resolves nothing.
We and Avast are here to help but can’t without facts.
Thanks

3

It is certainly unpleasant and unacceptable behaviour from what purports to be a reputable, up to date company.

My situation was resolved once I started contacting my card company about the fraudulent behaviour (you can try to initiate a chargeback for unwarranted charges on your card) and posted the details of my situation here on the forum. While you would hope that these problems wouldn’t occur, or at least be solved by the company correctly, it seems that complaining publicly works a whole lot better, unfortunately.

I appreciate you speaking to your state/federal consumer affairs/better business bureau, hopefully if enough people find out about this type of behaviour the company will get their act together or at least others can be warned.

Hope that this reply gets to you, I’ve tried commenting before but a few posts more innocuous than this ‘disappear’.

4

@ cameron.d
5 posts of complaints and not one asking for help or supplying any information to give you any help.
That certainly didn’t help you and it’s not helping anyone else.
If you need help, please supply the needed information.

5

@Bob, cameron.d has already mentioned his problem has now moved to the next stage of refunding, he’s now just trolling here for the sake of creating dis-harmony as were a few of his previous posts that were already removed.

Being that he has his own topic to complain in there is little reason other than trolling for his further remarks.

6

I have had the same poor customer service. I have submitted 3 different tickets; #RJN-873-62580, #NRH-434-54988, #AZS-127-66593 and called the support line twice which would only tell me to submit another ticket. I have had no response to any of my tickets and it has been more than a month. I too was informed that I was to be billed for auto renewal for two licenses. I received these emails right after paying for a new license since I didn’t know I still had two active licenses. That would bring me to a total of three active licenses for one software program on my one and only computer. After receiving the renewal notifications I immediately uninstalled the program and requested a refund for my most recent purchase. I have received no response to any contact by me. I too am forced to cancel my credit card in order to stop future unwarranted billing by this company which has proven to be nothing but a scam.

7

solved now? right?

8

Well this is certainly contradictory to what has been stated previously; that submitting more then one ticket for the same issue only makes the process longer and jams up the system with duplicate, triplicate tickets.
So why is this stated direction being given?? ???

9

As has been explained over and over again…

I have submitted 3 different tickets; #RJN-873-62580, #NRH-434-54988, #AZS-127-66593
Submitting a new ticket will put you back to the bottom of the stack.
and called the support line twice which would only tell me to submit another ticket.
Support phone is handle by a third party contracted by avast for technical issues, not for refunds.
I didn't know I still had two active licenses.
You could have seen it on https://my.avast.com. Another way to know things like this is to have a decent bookkeeping. You can only blame yourself for this.
I too was informed that I was to be billed for auto renewal for two licenses. I received these emails right after paying for a new license
There was no need at all to buy a new license. You could have extended the existing one.
nothing but a scam.
Nor avast, nor the two companies that are handling the payments are scamming.
10

Nothing unusual when you call third party support who most likely knows absolutely nothing about the refund process. :cry:

11

@ntreel, I’m really sorry for your trouble. I’d love to help however I haven’t found any support request with your email address. Please, don’t panic and help us to get it resolved. You probably noticed that Avast is quite proud of it’s 30 days refund policy. We mean it.

Why would we steal your money when we want to build a long term relationships?

I understood your frustration from the complicated process. We are working on a resolution of current situation.

To conclude it - I cannot help now. We don’t qualify a post at our forum as regular request. We can either wait till attorney general mail will reach our office or you can speed up the process with submitting support request at https://support.avast.com/Tickets/Submit/RenderForm/27/&cls01&ptf01&lic01&scr06

thank you
Lukas