Okay, first Hello
Maybe someone can help me …
I have Vista, and my computer has been running very slow,and freezing up. I came across Avast and downloaded the free home version. I ran a complete scan, it found 6 threating files and then my whole computer shut down. I have started it back up and clicked apply to move all 6 files to the virus chest. But now, I don’t know what I am suppose to do, or even how to do it. I really don’t know, or understand much of anything about computer stuff.can someone try to help me to get these things fixed somehow? This is what the files say
(original file names)
gxggnv.exe
~TM2AF4.tmp
~TM3A3F.tmp
~TM3A50.tmp
~TM3A70.tmp
~TM3A81.tmp
( original folders C:\users\michele\AppData\Local\Temp\Low
If you have sent these 6 files to the virus chest, you are safe from them they are quarantined.
However you may still be infected so you will need to scan your computer.
If you dont already have the following program, then download it and run a scan for spyware.
Malwarebytes Antimalwarehttp://filehippo.com/download_malwarebytes_anti_malware/
install, update and run a quick scan, and quarantine anything that is found (make sure you update before scan)
reply post scan log to the forum
See how that goes. Also I think best if you run another scan with avast - what version avast do you have?
When you reply someone will tell you how to run a boot-time scan with the version you have (either avast 4.8 or avast 5)
What was the malware name given in the detections ?
You have done the right thing, ‘first do no harm’ don’t delete, send virus to the chest and investigate.
There is no rush to delete anything from the chest, a protected area where it can do no harm. Anything that you send to the chest you should leave there for a few weeks. If after that time you have suffered no adverse effects from moving these to the chest, scan them again (inside the chest) and if they are still detected as viruses, delete them.
Have (or did) you another Anti-Virus installed in this system, if so what was it and how did you get rid of it ?
Thanks David. I guess you’ve searched gxggnv.exe as well. I have found nothing on that name.
I’m currently on a computer that is running 4.8 and I think their computer will be avast 5 so I left things in the air a bit rather than confuse them more than necessary.
