Computer not booting and aswrvrt.sys

Avast Free Antivirus / Premium Security
1

Hi there,
Today my computer started refusing to boot. It gets as far as past the “Starting Windows” screen (Win 7 home) and then, instead of a login screen the screen remains black (but powered on).
When I try safe mode, The last file to load is aswrvrt.sys, it hangs for a bit then proceeds to the login screen for 5 seconds and then restarts for no reason.

I read an older thread (http://forum.avast.com/index.php?topic=120531.0) about an issue with that and was hoping someone can help me troubleshoot this.

Thanks

2

Could you create an FRST log please

Download the following three programmes to your desktop :

  1. Rufus

For 64bit systems
2. Windows 7 64bit RC
3. Farbar Recovery Scan Tool x64

For 32bit systems
2. Windows 7 RC
3. Farbar Recovery Scan Tool

Insert the USB stick Then run Rufus

https://dl.dropbox.com/u/73555776/rufus.JPG

Select the ISO file on the desktop via the ISO icon.

Press Start Burn

https://dl.dropbox.com/u/73555776/RufusISO.JPG

Then copy FRST to the same USB

http://dl.dropbox.com/u/73555776/frstwintoboot.JPG

Insert the USB into the sick computer and start the computer. First ensuring that the system is set to boot from USB
Note: If you are not sure how to do that follow the instructions Here

When you reboot you will see this.
Click repair my computer

https://dl.dropboxusercontent.com/u/73555776/W7%20repair.png

Select your operating system

Select Command prompt

https://dl.dropboxusercontent.com/u/73555776/W7%20Command.png

At the command prompt type the following :

notepad and press Enter.
The notepad opens. Under File menu select Open.
Select “Computer” and find your flash drive letter and close the notepad.
In the command window type e:\frst64.exe and press Enter
Note: Replace letter e with the drive letter of your flash drive.
The tool will start to run.
When the tool opens click Yes to disclaimer.

https://dl.dropbox.com/u/73555776/FRST%20Start%20scan.gif

Press Scan button.
It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.
The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

3

New member here, so I apologize for “hi-jacking” this thread. I had an identical issue to that of the original poster. I followed the instructions that were provided but when starting from USB after the starting windows screen I got a black screen and was unable follow the rest of the steps (command screen etc.) because I couldn’t get that far. Advice to proceed?

Thanks in advance.

4

What operating system do you have and what happened prior to the boot issue

5

Operating system is Windows 7. Prior to boot issue my computer had been in sleep mode. I woke it to start work and it woke but was kind of sluggish. Web browser (firefox) froze when I was trying to read emails. Closed browser then my whole computer froze. Did a hard restart and boot issue started from there.

6

How old is the computer, as that sounds like a drive or RAM problem

7

It’s about 2 1/2 years old.