Constant URL:Mal popups

system · November 2, 2014, 7:57pm

I’ve been trying to clean my son’s computer and am still encountering the URL:Mal notices from Avast. I’ve run through this and am attaching the logs. https://forum.avast.com/index.php?topic=53253.0

I need help. Thank you

avastuser3796 · November 2, 2014, 8:03pm

That computer is extremely infected. Hold on I shall notify an expert.

With the infections present,if you’ve done online banking, all passwords, banking info etc should be changed from a known clean computer, eg: Business, School, Government (Library.)

Edit: Valinorum is here

system · November 2, 2014, 8:09pm

Monitoring. Await instruction.

system · November 2, 2014, 8:35pm

Hi,

:welcome:

My name is Valinorum and I will be the acolyte today. Before we proceed, please, acknowledge yourself the following(s):

Please do not create any new threads on this while we are working on your system as it wastes another volunteer’s time. If you are being helped/have solved the issue/no longer wish to continue, notify me in your reply and I will quickly close this thread. Failing to comply will result in denial of future assistance.
- Please do not install any new software while we are working on this system as it may hinder our process.
- Malware removal is a complicated process so don’t stop following the steps even if the symptoms are not found. Keep up with me until I declare you clean.
- Please do not try to fix anything without being ask.
- Please do not attach your logs or put them inside code/quote tags. Do a Copy/Paste of the entire contents of the log file and submit it inside your post unless directed otherwise.
- Please print or save the instructions I give you for quick reference. We may be using Safe mode which will cut you off from internet and you will not always be able to access this thread.
- Back up your data. I will not knowingly suggest your any course that might damage your system but sometimes Malware infections are so severe that only option we have is to re-format and re-install the operating system.
- If you are confused about any instruction, stop and ask. Do not keep on going.
- Do not repeat the steps if you face any problems.
- I am not an omniscient. There are things even I cannot foresee. But what I know took years to learn and perfect the skill. This site is run by volunteers who help people in need in their own free time. I would ask you to respect their time and be patient as sometimes real life demands our time and replies to you can be delayed.
- Private Message(PM) if and only if I have not responded to your thread within three days or your query is offtopic and personal. Do not PM me under any other circumstances. Your thread is the only medium of communication.
- The fixes are for your system only. Please refrain from using these fixes on other system as it may do serious damage.

Uninstall the followings-

Ad-Aware Antivirus
Spybot - Search and Destroy
HitmanPro 3.7

Step #1 Fix with FRST
Make sure that you still have FRST.exe on your Desktop. If you do not have it, download the suitable version from here to your Desktop.
[li]Open Notepad.exe. Do not use any other text editor software;
- Copy and Paste the contents inside the code-box to your Notepad –
[/li]

Start
Closeprocesses:
Emptytemp:
CustomCLSID: HKU\S-1-5-21-988937687-4010301822-2752451026-1000_Classes\CLSID\{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 -> rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
HKLM\...\Run: [] => [X]
HKLM\...\Run: [AdAwareTray] => C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.4.6792.0\AdAwareTray.exe [8925504 2014-10-15] ()
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION
HKU\S-1-5-21-988937687-4010301822-2752451026-1000\...\MountPoints2: {d292108e-35a3-11e3-9c7d-f01faf0b190d} - E:\unlock.exe autoplay=true
HKU\S-1-5-21-988937687-4010301822-2752451026-1000\...A8F59079A8D5}\localserver32: rundll32.exe javascript:"\..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR dev: Chrome dev build detected! <======= ATTENTION
S3 Trufos; C:\Windows\System32\DRIVERS\Trufos.sys [389240 2014-07-10] (BitDefender S.R.L.)
2014-11-02 02:11 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\PacaDivmu
2014-11-02 02:11 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\NefiYgaw
2014-11-02 01:58 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\QireVetji
2014-11-02 01:58 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\LocfoVapro
2014-11-01 15:42 - 2014-11-02 07:19 - 00000000 ____D () C:\ProgramData\WoviGyigz
2014-11-01 15:42 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\YavnOgfa
2014-10-31 23:02 - 2014-10-31 23:02 - 00000000 ___HD () C:\5176408
2014-10-27 22:38 - 2014-10-27 22:38 - 00000000 ____D () C:\ProgramData\3b6ea010e05351a2
2014-10-27 16:39 - 2014-10-06 15:36 - 00020296 _____ () C:\Windows\system32\roboot64.exe
2014-10-04 19:58 - 2014-10-04 19:58 - 00000000 _____ () C:\Users\M4800\Downloads\_r_a_p_.tmp
C:\Users\M4800\AppData\Local\Temp\d202150f-5ef0-4ac7-8261-7c7d74f7a1f9.exe
C:\Users\M4800\AppData\Local\Temp\SpOrder.dll
testsigning: ==> Check for possible unsigned rootkit driver <===== ATTENTION!
Folder: C:\Users\M4800\Desktop\URLMal
CMD: netsh winsock reset
CMD: bitsadmin /reset /allusers
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state on
End

  [li]Click on [b]File[/b] > [b]Save as...[/b]

[list]
[li]Inside the File Name box type fixlist.txt;
- From the Save as type drop down list, choose All Files
[/li]
- Save the file to your Desktop;
- Re-run FRST.exe and click Fix;
Note: If FRST advises there is a new updated version to be downloaded, do so/allow this.
[/list][/li]
- After the completion, a log will be produced;
- Copy and Paste the contents of the log in your next reply.

Step #2 Run ComboFix
Download ComboFix by sUBs from one of the suitable locations listed below and save it to your Desktop.
Download Link #1
Download Link #2
Donwload Link #3
WarningPlease acknowledged yourself this warning beforehand. The tool, ComboFix, is an extremely powerful malware removal tool if not one of the most powerful tools ever created. In the hands of an inept person or a simple mistake can render your machine un-bootable. Peruse every step I listed below unless you want a dreadful occurrence. ***
```
  [li]Disable your security software. For more information, peruse [url=http://www.bleepingcomputer.com/forums/t/114351/how-to-temporarily-disable-your-anti-virus-firewall-and-anti-malware-programs/][b]this[/b][/url] thread;
  - Right-click and choose [i]Run as administrator[/i] to run the program.
  - As a buit-in process, ComboFix will check if you system has [b]Microsoft Windows Recovery Console[/b] installed. Let Combofix download and install Microsoft Windows Recovery Console. 
```

[list]
[li]It requires an active internet connection.
- If your system already has Microsoft Windows Recovery Console installed, this step will be skipped
[/li]
- ComboFix will now scan your system for malwares and will attempt to remove them.
-
[li]Note: ComboFix performs fifty steps during this fix. Please be patient.
[/li]
- After the scan your system will reboot and a log will be produced. The log is automatically saved in C:\ComboFix.txt.
- Attach the log in your next reply.
[/list]Crucial Notes:

	- Do not mouse-click when ComboFix is running as it may stall.
	- Do not re-run ComboFix if you face a problem. Ask for my instruction here.
	- ComboFix will make [i]Internet Explorer[/i] your default browser and will change number of different Internet Explorer settings.
	- ComboFix prevents autorun functions of [i]all[/i] CD and USB devices to assist with malware removal and increase security. If this is an issue or makes it difficult for you, please tell me.
	- It is possible that ComboFix, even on its first run, may have fixed the problems you are having. We strongly suggest that you still post your log into the topic that you are receiving help as you most likely will have infections left over that your helper will need to analyze further.
	- ComboFix will disconnect your system from internet for security measures. The connection is automatically restored after the scan but if it does not, it can be restored by rebooting the PC.
[/li]

Required Log(s):
```
  [li]FRST Fix Log
  - Combofix Log
```
[/li]
Regards,
Valinorum

system · November 3, 2014, 3:15pm

Can’t paste contents of ComboFix.log. Attaching here.

system · November 3, 2014, 3:16pm

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014
Ran by M4800 at 2014-11-03 09:40:05 Run:1
Running from C:\Users\M4800\Desktop
Loaded Profile: M4800 (Available profiles: M4800)
Boot Mode: Normal

Content of fixlist:

Start
Closeprocesses:
Emptytemp:
CustomCLSID: HKU\S-1-5-21-988937687-4010301822-2752451026-1000_Classes\CLSID{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32 → rundll32.exe javascript:"..\mshtml,RunHTMLApplication ";eval(“epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 247 more characters). <==== Poweliks?
HKLM.…\Run: =>
HKLM.…\Run: [AdAwareTray] => C:\Program Files\Lavasoft\Ad-Aware Antivirus\Ad-Aware Antivirus\11.4.6792.0\AdAwareTray.exe [8925504 2014-10-15] ()
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\Malwarebytes <====== ATTENTION
HKLM Group Policy restriction on software: C:\Documents and Settings\All Users\Application Data\AVAST Software <====== ATTENTION
HKU\S-1-5-21-988937687-4010301822-2752451026-1000.…\MountPoints2: {d292108e-35a3-11e3-9c7d-f01faf0b190d} - E:\unlock.exe autoplay=true
HKU\S-1-5-21-988937687-4010301822-2752451026-1000.…A8F59079A8D5}\localserver32: rundll32.exe javascript:”..\mshtml,RunHTMLApplication ";eval("epdvnfou/xsjuf)(=tdsjqu!mbohvbhf>ktds (the data entry has 239 more characters). <==== Poweliks!
CHR HKLM\SOFTWARE\Policies\Google: Policy restriction <======= ATTENTION
CHR dev: Chrome dev build detected! <======= ATTENTION
S3 Trufos; C:\Windows\System32\DRIVERS\Trufos.sys [389240 2014-07-10] (BitDefender S.R.L.)
2014-11-02 02:11 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\PacaDivmu
2014-11-02 02:11 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\NefiYgaw
2014-11-02 01:58 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\QireVetji
2014-11-02 01:58 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\LocfoVapro
2014-11-01 15:42 - 2014-11-02 07:19 - 00000000 ____D () C:\ProgramData\WoviGyigz
2014-11-01 15:42 - 2014-11-02 07:18 - 00000000 ____D () C:\ProgramData\YavnOgfa
2014-10-31 23:02 - 2014-10-31 23:02 - 00000000 ___HD () C:\5176408
2014-10-27 22:38 - 2014-10-27 22:38 - 00000000 ___D () C:\ProgramData\3b6ea010e05351a2
2014-10-27 16:39 - 2014-10-06 15:36 - 00020296 _____ () C:\Windows\system32\roboot64.exe
2014-10-04 19:58 - 2014-10-04 19:58 - 00000000 _____ () C:\Users\M4800\Downloads_r_a_p.tmp
C:\Users\M4800\AppData\Local\Temp\d202150f-5ef0-4ac7-8261-7c7d74f7a1f9.exe
C:\Users\M4800\AppData\Local\Temp\SpOrder.dll
testsigning: ==> Check for possible unsigned rootkit driver <===== ATTENTION!
Folder: C:\Users\M4800\Desktop\URLMal
CMD: netsh winsock reset
CMD: bitsadmin /reset /allusers
CMD: netsh advfirewall reset
CMD: netsh advfirewall set allprofiles state on
End

Processes closed successfully.
“HKU\S-1-5-21-988937687-4010301822-2752451026-1000_Classes\CLSID{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}” => Key Deleted Successfully.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\ => Value not found.
HKLM\Software\Microsoft\Windows\CurrentVersion\Run\AdAwareTray => Value not found.
HKLM => Group Policy Restriction on software restored successfully.
HKLM => Group Policy Restriction on software restored successfully.
“HKU\S-1-5-21-988937687-4010301822-2752451026-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2{d292108e-35a3-11e3-9c7d-f01faf0b190d}” => Key deleted successfully.
“HKCR\CLSID{d292108e-35a3-11e3-9c7d-f01faf0b190d}” => Key not found.
“HKU\S-1-5-21-988937687-4010301822-2752451026-1000\Software\Classes\CLSID{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}\localserver32” => Key not found.
“HKU\S-1-5-21-988937687-4010301822-2752451026-1000\Software\Classes\CLSID{AB8902B4-09CA-4bb6-B78D-A8F59079A8D5}” => Key not found.
“HKLM\SOFTWARE\Policies\Google” => Key deleted successfully.
CHR dev: Chrome dev build detected! <======= ATTENTION => Error: No automatic fix found for this entry.
Trufos => Service not found.
C:\ProgramData\PacaDivmu => Moved successfully.
C:\ProgramData\NefiYgaw => Moved successfully.
C:\ProgramData\QireVetji => Moved successfully.
C:\ProgramData\LocfoVapro => Moved successfully.
C:\ProgramData\WoviGyigz => Moved successfully.
C:\ProgramData\YavnOgfa => Moved successfully.
C:\5176408 => Moved successfully.
C:\ProgramData\3b6ea010e05351a2 => Moved successfully.
C:\Windows\system32\roboot64.exe => Moved successfully.
C:\Users\M4800\Downloads_r_a_p_.tmp => Moved successfully.
C:\Users\M4800\AppData\Local\Temp\d202150f-5ef0-4ac7-8261-7c7d74f7a1f9.exe => Moved successfully.
C:\Users\M4800\AppData\Local\Temp\SpOrder.dll => Moved successfully.

The operation completed successfully.

========================= Folder: C:\Users\M4800\Desktop\URLMal ========================

2014-11-02 14:16 - 2014-11-02 14:16 - 0041907 _____ () C:\Users\M4800\Desktop\URLMal\Addition.txt
2014-11-02 13:57 - 2014-11-02 13:57 - 5192704 _____ (AVAST Software) C:\Users\M4800\Desktop\URLMal\aswmbr.exe
2014-11-02 14:42 - 2014-11-02 14:42 - 0002359 _____ () C:\Users\M4800\Desktop\URLMal\aswMBR.txt
2014-11-02 14:15 - 2014-11-02 14:16 - 0048690 _____ () C:\Users\M4800\Desktop\URLMal\FRST.txt
2014-11-02 13:57 - 2014-11-02 13:57 - 2114560 _____ (Farbar) C:\Users\M4800\Desktop\URLMal\FRST64.exe
2014-11-02 14:42 - 2014-11-02 14:42 - 0000512 _____ () C:\Users\M4800\Desktop\URLMal\MBR.dat
2014-11-02 14:03 - 2014-11-02 14:01 - 2856736 _____ (MyCity) C:\Users\M4800\Desktop\URLMal\MCShield-Setup.exe
2014-11-02 14:11 - 2014-11-02 14:53 - 0010195 _____ () C:\Users\M4800\Desktop\URLMal\ScanLog.txt
2014-11-02 14:12 - 2014-11-02 14:12 - 0008270 _____ () C:\Users\M4800\Desktop\URLMal\ScanLog2.txt

====== End of Folder: ======

========= netsh winsock reset =========

Sucessfully reset the Winsock Catalog.
You must restart the computer in order to complete the reset.

========= End of CMD: =========

========= bitsadmin /reset /allusers =========

BITSADMIN version 3.0 [ 7.5.7601 ]
BITS administration utility.
(C) Copyright 2000-2006 Microsoft Corp.

BITSAdmin is deprecated and is not guaranteed to be available in future versions of Windows.
Administrative tools for the BITS service are now provided by BITS PowerShell cmdlets.

{E6C456AC-5037-43F0-8DE1-8FD008605EDF} canceled.
{2ACCA9E2-93EA-4F79-B423-8B4B150AC981} canceled.
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Unable to cancel {4F577FA5-877F-4C19-B527-7BE7EAD4B859}.
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Unable to cancel {C1C3B875-B645-48F4-8294-C5CF4B1B8AEC}.
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Unable to cancel {66502281-186C-4B1C-835C-18F4DD18AF76}.
Unable to cancel {F5231242-DFD7-4726-9EDE-E620B3D88847}.
Unable to cancel {51CC75C0-79F7-4AA3-A19F-53D384EDA66B}.
Unable to cancel {B081EDCD-9E73-4794-8F3C-103EC532B99B}.
Unable to cancel {71C07B9E-C57D-4B3B-A70B-AD1DE2281B53}.
Unable to cancel {BFDCE866-A303-45AC-83F7-A064535D4477}.
Unable to cancel {9CC08384-A28D-43D5-903D-B8A859C5B168}.
Unable to cancel {37A6B43C-6D8F-4BC1-A49D-70A5C8231DF8}.
Unable to cancel {A6497A43-8615-467C-9944-DC18C3E55A86}.
Unable to cancel {71C9C229-5F1E-4E6A-AF44-4BE3A3F8B344}.
Unable to cancel {8311B2BA-3711-4BC4-A020-2B188A27464F}.
Unable to cancel {F641E5E9-863C-4B32-9D41-7822CB4404CB}.
Unable to cancel {774AB477-7209-42FC-80D6-337CEC7424F1}.
Unable to cancel {22CF8296-687A-42B8-AF12-70B73FD497C7}.
Unable to cancel {C0D5D729-1885-4339-962C-ADDFA2F40DAA}.
Unable to cancel {7DB84B7C-30CB-4AF7-8E1D-BAE2DC06A313}.
Unable to cancel {65E4A17B-FF23-40C3-8235-A306C176927D}.
Unable to cancel {A7ED81EE-F3EC-4FEE-9190-AEEC9A84E4E9}.
Unable to cancel {83E6DBBB-F8A5-44F3-B734-D335CFDC09D8}.
Unable to cancel {C0E824FD-3B37-43D1-9C3A-CCC79879DA8E}.
Unable to cancel {50B83D54-78E8-48DE-B36A-BC472040312A}.
Unable to cancel {9C305D48-44E9-4A61-BB30-B7C23C1AFC79}.
Unable to cancel {B1677E8E-8681-4941-92B7-D84F1BEC7309}.
Unable to cancel {E3BCA5A6-EC71-4652-9DD6-F1454E3A73E9}.
Unable to cancel {5E85B4C5-3B81-43A9-8E2A-220C7E671817}.
Unable to cancel {F3E13793-7424-4FE1-B201-4A4B0C0331F0}.
Unable to cancel {AC6D7589-5B51-4358-AA23-8B59C1244AAF}.
Unable to cancel {E151F370-A267-447E-85D9-950F39C4788E}.
Unable to cancel {C427CCB8-5DB9-4591-A3B8-0377FEBAD397}.
Unable to cancel {E5A7B5D5-8FC0-43EA-9239-7C9F823B49A9}.
Unable to cancel {EB2C625F-AD01-4D42-A121-58AD7F16F0A2}.
Unable to cancel {C781AAF2-9E10-44FC-B878-086F55B2376F}.
Unable to cancel {F9B3F768-B161-4E0C-A9CF-C2E18C3E245A}.
Unable to cancel {DB0C7F6C-5FF4-4BFF-85EC-C235C1C12E49}.
Unable to cancel {ED0D05FC-5278-4684-9781-C85DF5998CCD}.
Unable to cancel {D53B9925-2243-477B-81CC-378BAA167D82}.
Unable to cancel {651C52B9-F584-43F7-B4BA-690F7BA1A55D}.
Unable to cancel {891C362B-8F9B-491D-A985-C572A0E907D9}.
Unable to cancel {92F9FEDB-B061-49DE-A790-24BEDA0656FF}.
Unable to cancel {27DCF444-BEE2-4696-82C7-E0A3116E5BF8}.
Unable to cancel {AF06FFC4-EFB3-4122-8651-1CE685FF27DE}.
Unable to cancel {2DBBB30A-2A27-43E0-8F50-1E8407F24A73}.
Unable to cancel {DDA77BBE-1DFF-4FF9-BD81-83ABF748A349}.
Unable to cancel {1E69E081-940B-431D-A298-D68314FD1FD3}.
Unable to cancel {0500D8A6-8ECF-42AD-826E-1D8E7E1C9CB2}.
Unable to cancel {47DF6EF6-DF06-4537-949A-F77C0DF5EB43}.
Unable to cancel {1C98D77D-E9B8-46FF-B7C1-8506C203E658}.
Unable to cancel {17397F79-AE99-4B6E-B79E-1D6846BB5698}.
Unable to cancel {21A0E829-B2CC-46CB-B65A-448E317AF5DB}.
Unable to cancel {E7C5693A-7C41-4312-A6EC-2A1C2DBE272B}.
Unable to cancel {0DB604FD-A9DA-4CF1-970B-14E5FA8E8287}.
Unable to cancel {D29FD79D-6678-4D2B-98F3-BF9970795597}.
Unable to cancel {91E68B2D-D491-49BA-AE6B-8075166C80AB}.
Unable to cancel {77B23BFA-37B3-4F07-9D4B-ED42676E14B5}.
Unable to cancel {84CC5FEE-22B4-4E89-B416-337F8B6C7940}.
Unable to cancel {771BEF6D-BC18-453D-ACEC-6DB12F16987C}.
2 out of 146 jobs canceled.

========= End of CMD: =========

========= netsh advfirewall reset =========

Ok.

========= End of CMD: =========

========= netsh advfirewall set allprofiles state on =========

Ok.

========= End of CMD: =========

EmptyTemp: => Removed 1001.5 MB temporary data.

The system needed a reboot.

==== End of Fixlog ====

system · November 3, 2014, 3:51pm

Hi,

How is your PC?

Step #3 Scan with Malwarebytes’ Anti-Malware

  [li]Download [b]Malwarebytes' Anti-Malware[/b] from the suitable link below --

[list]
[li]Download Link #1
- Download Link #2
- Download Link #3
[/li]
- Double-click mbam-setup.exe to install the application.
- Before clicking Finish perform the following actions –

		[li][b]Un-check[/b] the box beside [i]Enable free trial of Malwarebytes Anti-Malware Premium[/i].
		- [b]Check[/b] the box beside [i]Launch Malwarebytes Anti-Malware[/i]
	[/li]
	- Once the program has loaded, The MBAM dashboard will appear with an alert to update - click the green button [b]Update Now[/b];
	- Click on [b]Setting[/b]--

		[li]Navigate to the tab [b]Detection and Protection[/b] and check [i]all[/i] the boxes under [b]Detection Options[/b]
	[/li]
	- From the [b]Dashboard[/b] click on [b]Scan Now[/b];
	- If threats are detected click on [b]Apply actions[/b]. If the program asks to reboot your PC, let it do so;
	- On completion of the scan click on [b]View Detailed Log[/b] after that click on [b]Export Button[/b], select [b]Text File[/b] and save the log to your [i]Desktop[/i];
	- Attach the log in your next reply.
[/list][/li]

Step #4 ESET Online Scanner
Disable your security programs which includes but not limited to anti-virus, anti-malware, anti-spyware et cetera. Peruse this for additional information.

  [li]Download [b]esetsmartinstaller_enu.exe[/b] by clicking [url=http://download.eset.com/special/eos/esetsmartinstaller_enu.exe][b]here[/b][/url].
  - Right-click on the program and choose [i]Run as administrator[/i].
  - Accept their terms and condition and proceed.
  - Install [b]Add-On/Active X[/b] if prompted.
  - From the [b]Computer Scan Setting[/b] --

[list]
[li]Enable detection of potentially unwanted application
[/li]
- Click on Advanced Setting–

		[li]Check the following box --
		- [list]
			[li][b]Remove Found Threats[/b]
		[/li]
	[/list]
		- Check the following boxes --
		- [list]
			[li][b]Scan archives[/b];
			- [b]Scan for potentially unsafe applications[/b]
			- [b]Enable Anti-Stealth Technology[/b]
		[/li]
	[/list][/li]
	- Click on [b]Start[/b] and wait for the [b]virus signature database[/b] to update.
	- The online scan will begin [i]automatically[/i] and can take several hours.

		[li][b]Note:[/b] Do not touch either the Mouse or keyboard during the scan. Otherwise it may stall.
	[/li]
	- After the Scan finishes --
	- 
		[li][b]If no threats were found:[/b]

[list]
[li]Put a checkmark in Uninstall application on close.
- Close the program and report that nothing was found
[/li]
- If threats were found:

			[li]Open the file located in [b]C:\Program Files\ESET\ESET Online Scanner\log.txt[/b] (32-bit) or [b]C:\Program Files (x86)\ESET\ESET Online Scanner\log.txt[/b] (64-bit).
			- Attach the log file in your next reply.
		[/li]
	[/list][/li]
[/list][b]Note:[/b] Enable your security programs afterwards.[/li]

Required Log(s):

  [li]Malwarebytes' Anti-Malware Log
  - ESET Log

[/li]
Regards,
Valinorum

system · November 3, 2014, 5:00pm

Not seeing the popups for URL:Mal any longer. Here is the ESET log. Nothing was found with Malwarebytes.

ESETSmartInstaller@High as downloader log:
all ok

product=EOS

version=8

OnlineScannerApp.exe=1.0.0.1

OnlineScanner.ocx=1.0.0.7623

api_version=3.0.2

EOSSerial=13d6ea2767417d458489cd813cc45905

engine=20909

end=finished

remove_checked=true

archives_checked=true

unwanted_checked=true

unsafe_checked=true

antistealth_checked=true

utc_time=2014-11-03 04:57:08

local_time=2014-11-03 11:57:08 (-0500, Eastern Standard Time)

country=“United States”

lang=1033

osver=6.1.7601 NT Service Pack 1

compatibility_mode_1=‘avast! Antivirus’

compatibility_mode=783 16777213 71 94 0 207782 0 0

compatibility_mode_1=‘’

compatibility_mode=5893 16776574 100 94 36179453 166577278 0 0

scanned=235207

found=9

cleaned=8

scan_time=3008

sh=D0EB9827490B321F6FB445F106EC39215C913757 ft=1 fh=f158bdf7af2905df vn=“Win32/AdWare.Loadshop.C application” ac=I fn=“C:\Windows\SysWOW64\LavasoftTcpService.dll”
sh=FA55D765ACECF0E142995558447BA1C0C64A95B9 ft=1 fh=8a5fed32a6adae19 vn=“a variant of Win64/Systweak.A potentially unwanted application (deleted - quarantined)” ac=C fn=“C:\FRST\Quarantine\C\Windows\system32\roboot64.exe.xBAD”
sh=25B9F4013FB34153FFA27E460D4B8594C79FE337 ft=1 fh=15384691e6094ee0 vn=“a variant of Win32/HiddenStart.A potentially unsafe application (deleted - quarantined)” ac=C fn=“C:\Program Files (x86)\Dell Backup and Recovery\Components\DBRUpdate\hstart.exe”
sh=4370E4F60FB96627C6AD4F4820A4FA8A61F8EC29 ft=1 fh=3b60eb1472d7e959 vn=“a variant of Win32/CNETInstaller.B potentially unwanted application (deleted - quarantined)” ac=C fn=“C:\Users\M4800\Downloads\cbsidlm-cbsi213-Magix_Music_Maker_2015-SEO-10698847.exe”
sh=03215C48CB00536971E88817819081965062F03E ft=1 fh=71226b2d678a6418 vn=“Win32/Bundled.Toolbar.Google.D potentially unsafe application (deleted - quarantined)” ac=C fn=“C:\Users\M4800\Downloads\dfsetup218.exe”
sh=32BD06965F9592026A8AC1CAFBE42B65ECDEBFA0 ft=1 fh=fbd41dbd867d2ad9 vn=“a variant of Win32/Kryptik.CPAH trojan (cleaned by deleting - quarantined)” ac=C fn=“C:\Windows\Installer{227232A0-6021-4BEF-B0AC-440BEE50A93A}\msiexec.exe”
sh=32BD06965F9592026A8AC1CAFBE42B65ECDEBFA0 ft=1 fh=fbd41dbd867d2ad9 vn=“a variant of Win32/Kryptik.CPAH trojan (cleaned by deleting - quarantined)” ac=C fn=“C:\Windows\Installer{9B7E3D47-A3DF-401B-B665-D6D0B544089D}\msiexec.exe”
sh=32BD06965F9592026A8AC1CAFBE42B65ECDEBFA0 ft=1 fh=fbd41dbd867d2ad9 vn=“a variant of Win32/Kryptik.CPAH trojan (cleaned by deleting - quarantined)” ac=C fn=“C:\Windows\Installer{D40D640B-451C-4BF3-82C1-3860C87F2CEF}\msiexec.exe”
sh=D0EB9827490B321F6FB445F106EC39215C913757 ft=1 fh=f158bdf7af2905df vn=“Win32/AdWare.Loadshop.C application (cleaned by deleting - quarantined)” ac=C fn=“C:\Windows\System32\LavasoftTcpService.dll”

system · November 3, 2014, 5:05pm

Perusing your logs, I see no infection currently present in your system. Unless you are having any issue(s), the machine appears to be Malware-free as we speak.

[b]♣ Removal of Tools and Quarantined Files ♣ [/b]

Despite the tools we have used are clean, they are powerful removal tools and made in a way so that they carry out any commands given to them without (most cases) asking for a confirmation. In the hands of an inept person, they can make the machine un-bootable – a scenario we do not wish to see. Also, we need to remove the quarantined files/folders from your system as a dormant malware can be as bad as an active one if given the proper environment. I shall now give you the guidelines to remove the tools and the quarantined files from your system.

Cleanup with Delfix
Please download DelFix by Xplode to your Desktop.
Download Link

  [li]Double-click to run the program;
  - [list]
  	[li][b]Note[/b]: Windows Vista/7/8 users right-click and choose [i]Run as administrator[/i]
  [/li]
  - Make sure that all the boxes are checked;
  - Click [b]Run[/b];
  - A log will be opened after the operation is finished;
  - [i]Copy[/i] and [i]Paste[/i] it in your next reply

[/list][/li]

[b]♣ Prevention and Future Guidelines ♣ [/b]

Prevention is better than cure – goes the old saying. As much as we love to see you visit our site, we do not want to see you having your PC infected by malwares again.

Keep Windows up-to-date.
It is extremely important that you keep your operating system (Windows) updated when updates are made available. It is set to alert you, so be sure not to ignore these notices and to allow the updates to install. Many of these are critical security packages which could very possibly be the difference between your picking up a future infiltration and simply passing right by it unharmed.
- Run antivirus software and keep it up-to-date, too.
  Antivirus software is your safety net if all other protections fail. The first line of defense is smart computing, of course, but everyone needs a backup. Once they’re installed, check periodically to ensure they have been successfully updating as well. An out-of-date antivirus is not a happy antivirus!
- Keep your web browser plugins and other programs updated also.
  This tip is rarely shared by technicians and its importance is not widely recognized, but it’s absolutely critical. Programs such as Java, Adobe Flash Player and Adobe Reader, Internet Explorer, and myriad other such web-exposed items are deeply vulnerable to attack, which can quickly lead to a hopelessly infected system no matter what protection you currently have installed. The reason is that these programs are ubiquitous, but are also not perfect and are extremely complex… and as such, security vulnerabilities are discovered and exploited by hackers hoping to gain control over your machine. By performing every update for these programs as soon as it’s made available, you will greatly reduce your exposure to dangerous internet threats.

A great way to do this is to install the Filehippo Update Checker and run it regularly. Also, try not to ignore any notifications you receive regarding updates to programs already installed on your PC.

No scripts is an excellent security device too. I like it but it is not for everyone because it requires you to take action if you want to see some things (pop ups, banners etc.) on sites you visit.

Download NoSript by Giorgio Maone.

Note: Sometimes you will get a site telling you that you need to install Java when actually all you need to do is enable the site through the no script icon down on the right hand side of your computer.

- [b]Watch out for new threat named CryptoLocker[/b]

CryptoLocker is a new type ransomware family malware that encrypts your important files and asks for a ransom to decrypt them. At the moment of posting this reply there are no tools that can undo the havoc this malware causes. We can help you to remove the malware from your system but the files that was encrypted cannot be recovered without the decryption key. So, I ask for your forbearance and practice constant vigilance. Please read the following article to acknowledge yourself about the safety measures.
How to prevent your computer from becoming infected by CryptoLocker.

- [b]And last of all, surf smart.[/b]

It doesn’t matter how well the autopilot system works if the pilot keeps flying the plane into mountain ranges. Don’t forget that no matter how much you have protecting yourself, your security ultimately begins and ends with you. Don’t visit dangerous or questionable web sites, avoid suspicious links on Facebook and emails/email attachments you’re unsure about, and just generally keep your wits about you, and you’ll be much safer. Also, avoid illegal downloads, cracks, “warez”, and all other too-good-to-be-true internet offerings: they’re typically laden with malware. Be smart and you can avoid most threats lurking about the darker corners of the internet! And for even more tips, see our article, How Did I Get Infected in the First Place?

My help is free but if you feel like making my day you may donate any amount you wish by clicking the ‘donate’ button. I really appreciate your kindness.

https://www.paypalobjects.com/en_US/i/btn/btn_donate_SM.gif

Regards,
Valinorum

system · November 3, 2014, 5:21pm

Wonderful Thank you for your assistance. Here is the delfix log.

DelFix v10.8 - Logfile created 03/11/2014 at 12:10:03

Updated 29/07/2014 by Xplode

Username : M4800 - M4800-PC1

Operating System : Windows 7 Professional Service Pack 1 (64 bits)

~ Activating UAC … OK

~ Removing disinfection tools …

Deleted : C:\Qoobox
Deleted : C:\FRST
Deleted : C:\ComboFix.txt
Deleted : C:\Users\M4800\Desktop\ComboFix.exe
Deleted : C:\Users\M4800\Desktop\Fixlog.txt
Deleted : C:\Users\M4800\Desktop\FRST64.exe
Deleted : C:\Users\M4800\Downloads\aswmbr.exe
Deleted : C:\Users\M4800\Downloads\ComboFix.exe
Deleted : C:\Users\M4800\Downloads\esetsmartinstaller_enu.exe
Deleted : C:\Users\M4800\Downloads\FRST64.exe
Deleted : C:\Windows\grep.exe
Deleted : C:\Windows\PEV.exe
Deleted : C:\Windows\NIRCMD.exe
Deleted : C:\Windows\MBR.exe
Deleted : C:\Windows\SED.exe
Deleted : C:\Windows\SWREG.exe
Deleted : C:\Windows\SWSC.exe
Deleted : C:\Windows\SWXCACLS.exe
Deleted : C:\Windows\Zip.exe
Deleted : HKLM\SOFTWARE\Swearware
Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\combofix.exe
Deleted : HKLM\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_ASWMBR

~ Creating registry backup … OK

~ Cleaning system restore …

Deleted : RP #38 [Installed Dell Unified Wireless Suite | 11/02/2014 01:43:20]
Deleted : RP #39 [avast! antivirus system restore point | 11/02/2014 02:06:47]
Deleted : RP #40 [Removed Dell Unified Wireless Suite | 11/02/2014 02:49:04]
Deleted : RP #41 [avast! antivirus system restore point | 11/02/2014 03:16:55]
Deleted : RP #42 [avast! antivirus system restore point | 11/02/2014 12:09:03]
Deleted : RP #43 [avast! antivirus system restore point | 11/02/2014 12:22:48]
Deleted : RP #44 [Removed Text-To-Speech-Runtime | 11/02/2014 15:36:50]
Deleted : RP #45 [Installed Dell Unified Wireless Suite | 11/02/2014 17:30:49]
Deleted : RP #46 [Windows Update | 11/02/2014 17:53:51]
Deleted : RP #47 [AA11 | 11/02/2014 18:28:49]
Deleted : RP #48 [LavasoftWeCompanion | 11/02/2014 18:38:04]
Deleted : RP #49 [Checkpoint by HitmanPro | 11/02/2014 18:45:12]
Deleted : RP #50 [Checkpoint by HitmanPro | 11/02/2014 18:45:59]
Deleted : RP #51 [AA11 | 11/03/2014 14:13:16]
Deleted : RP #52 [LavasoftWeCompanion | 11/03/2014 14:20:17]

New restore point created !

~ Resetting system settings … OK

########## - EOF - ##########

system · November 3, 2014, 6:40pm

Surf safely.

system · November 23, 2014, 6:05pm

These issues are now on his new custom built machine. I will be running through the same procedure as before, in a new thread. Will PAID versions of Avast & Malwarebytes prevent these type of problems? If not, what will? He plays on Steam all the time and I’ve warned him about downloading or installing anything outside of Steam. Any suggestions are extremely helpful.

Thanks,
Matt

avastuser3796 · November 23, 2014, 6:12pm

Only run the scans once. Don’t try and use any fixes as they might be different.

Secondmineboy · November 23, 2014, 6:13pm

Avast Free up to Premium are the same from protection Features.

I can strongly recommend him to Keep Software and the System up to date.
And yes he should stop downloading everything thats not on 3 seconds on his harddrive.

For updating Software i can recommend Secunia PSI: http://secunia.com/vulnerability_scanning/personal/

Most important are Java, Flash Player and ActiveX, Browsers, Windows. Office can also be a weak point but its patched together with Windows updates.

system · November 23, 2014, 6:15pm

Yes, I understand that. Will only provide output of the scans, not trying previous fixes as they are specific to each issue based on the scans.

Thanks

system · November 23, 2014, 6:18pm

Windows update is another issue. Can’t get it to work. I feel I inherited issues from the previous owner who had custom built the system themselves. Good to know the free vs paid are essentially the same, protectionwise.

Constant URL:Mal popups

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014 Ran by M4800 at 2014-11-03 09:40:05 Run:1 Running from C:\Users\M4800\Desktop Loaded Profile: M4800 (Available profiles: M4800) Boot Mode: Normal

product=EOS

version=8

OnlineScannerApp.exe=1.0.0.1

OnlineScanner.ocx=1.0.0.7623

api_version=3.0.2

EOSSerial=13d6ea2767417d458489cd813cc45905

engine=20909

end=finished

remove_checked=true

archives_checked=true

unwanted_checked=true

unsafe_checked=true

antistealth_checked=true

utc_time=2014-11-03 04:57:08

local_time=2014-11-03 11:57:08 (-0500, Eastern Standard Time)

country=“United States”

lang=1033

osver=6.1.7601 NT Service Pack 1

compatibility_mode_1=‘avast! Antivirus’

compatibility_mode=783 16777213 71 94 0 207782 0 0

compatibility_mode_1=‘’

compatibility_mode=5893 16776574 100 94 36179453 166577278 0 0

scanned=235207

found=9

cleaned=8

scan_time=3008

DelFix v10.8 - Logfile created 03/11/2014 at 12:10:03

Updated 29/07/2014 by Xplode

Username : M4800 - M4800-PC1

Operating System : Windows 7 Professional Service Pack 1 (64 bits)

Announcements

Fix result of Farbar Recovery Tool (FRST written by Farbar) (x64) Version: 02-11-2014
Ran by M4800 at 2014-11-03 09:40:05 Run:1
Running from C:\Users\M4800\Desktop
Loaded Profile: M4800 (Available profiles: M4800)
Boot Mode: Normal