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Why does AVAST ignore their emails and messenger?

Are there real humans at AVAST or just A.I.?

To date, I have ZERO answers to simple questions - who can help me understand as AVAST will not?

What emails are you are you using ?

Is there something to stop you asking in this section of the Avast forums.

https://support.avast.com/en-gb/article/one-faq/#pc

I don’t work for Avast.