Contacting a real person by chat or by phone to facilitate a refund

[earthlover]

I will post a screenshot that says it all (if they let me):

I actually waited 2 hours with no response.

[schmidthouse]

Unexceptable !

[DavidR]

This really is unacceptable!

There has got to be a better way - if there is a massive queue for chat at the very least an email option should be given.

[rocksteady]

There are far too many messages complaining about payments and subscriptions issues to be ignored by Avast. It is making me question Avast as a fair and reasonable company. I am surprised no consumer body has intervened to get some changes to their billing and customer service issues.

[Rundvleeskroket]

It makes me never want to consider upgrading to a paid product. Too risky.

[user1309]

dont do it!