I don’t know what to do. I have been connecting to Chat for over 8 hours. Every time I get connected after a short time I get Session Ended and I have to start all over again. There is no other way to contact Avast that I can find and any emails I try to send just get bounced back. Its a crazy system
First, I’m an Avast user and not an Avast Team member.
What are you trying to connect about, perhaps someone here can help ?
Its about money they owe me
Unfortunately that doesn’t narrow it down as to where you looked.
Or why they owe money, if it is a subscription charge you can request a refund here -
Refund request
- https://support.avast.com/article/24/#pc
- NOTE you should first cancel any payment mandate that you may have set up, or this could be actioned, requiring another refund request.
- Refund request - From Avast account
- https://support.avast.com/article/refund-request?l1=primary2#pc
My problem is with talking to someone. I’ve spent 10 hours on chat and after waiting for someone to connect I get the message “Session Ended” and I have to start all over again. I never get to communicate with some one long enough for them to do anything. It’s ridiculous that there is no other way to contact t them. It’s not a subscription charge
If not a subscription charge, what ?
As I said:
Compensation
As far as I’m aware that isn’t even in the regular Avast Product support section in support.avast.com, so I don’t know how you would even go about that. e.g. how you managed to get the Chat function.
Ordinarily at the end of one of the links I gave there is a means for the Chat Option.
- Contact Avast Support - Select Account and Billing - Account Help - From the drop down Select Reason > if applicable and or click the Get Support button. - This should give the option of Phone or Chat.
Whilst that isn’t directly related to seeking compensation, that is the best I can come up with.
I have tried to draw attention to this in another area of the forum.
Its not compensation I’m seeking, Its compensation they have already agreed to
Which is why I have tried to draw some Avast attention to this topic.
Thanks
You’re welcome.
I got a reply (a few hours ago) there and hopefully that will get a response for you. I gave a link back to this topic, so they have a reference.
Hi @megabean, sorry to hear how frustrating this has been. I can see that after a few attempts you were able to get through, and you’re currently in touch with one of my colleagues, which is good to see.
I understand that the email bounce‑backs have stopped for now, but if you’re open to helping us look into what happened, I’ve sent you a DM here on the Community Forum asking for screenshots of the bounce‑back error.
Regarding the chat sessions ending unexpectedly, we’re already reviewing those errors on our side to improve the stability and reliability of the chat experience. Apologies again for the hassle this caused, and thanks for your patience while we work on this.
I had the same issue with the chat a few weeks ago. I spent almost two hours connecting, starting to talk about the problem, and getting Session Ended. And then having to start over again, waiting in queue, explaining the problem - and getting Session Ended again and again. I’ve just about given up an Avast support. It’s a good thing I also run Malwarebytes so I have antivirus protection, as Avast won’t install.
It’s a very frustrating service, even when it works, which is not often. No ownership.of any issue so you have to explain to someone new every time.