Buongiorno, vorrei contattare o essere contattata da un moderatore, è possibile?
Grazie
Sorry, no Italian mods. Do you speak English or German…?
a little English, but not well
Guess we can work with that, I understand a little Italian. 
ok i attempt
I tried to send you a private message, but I wasn’t allowed
I would like to know why I can’t grant a refund for a antivirus’ subscription I don’t want because 69.90 for a pc I use only once or twice a month is too expensive -and more importantly- I haven’t required it.
I am trying for days to require a refund but the answer was always “there is an error…”
thanks
The error code appears each time I try to require a refund:
error code
SYS_ 000001
very sorry for my English…
This is the original message in Italian
Errore del server
al momento non è possibile eseguire l’azione richiesta. Ci scusiamo per l’inconveniente. Ne siamo consapevoli e stiamo lavorando per correggere il problema nel più breve tempo possibile. Fai clic sul pulsante indietro del browser e riprova in seguito, oppure scegli un’azione diversa
codice errore:SYS_000001
→ https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Thanks… but…
unfortunately this is the link that I tried so many times. At the end, instead of a positive solution “error code SYS_000001” occurs every time.
OK, if it doesn’t work by Tuesday, let me know.
thank you very much
You’re welcome.
I’ve just tried today once more, but with no result.
Which browser are you using…? Could you try with another browser…!?
Usually Safari - but this evening I have tried Google Chrome and now I’m waiting for a confirmation mail.
I’ll let you know.
Thanks 
You’re welcome.
I’m delighted to say that I have received the refund.
Grateful for Asyn’s help and to know Avast’s reliability.
You’re welcome and thanks for the feedback. Ciao.
Cheers