Hello,
I am new to Avast Anti-Theft, and android devices, and need some help. I have a Samsung Galaxy S tablet and have installed Anti-Theft on to it. However, I am unable to activate Continuous Tracking.
When I go into System State and view the Continuous Tracking option it is showing as “Not Active”. Clicking on Continuous Tracking does nothing. When I go to my Avast web account Locate is showing a status of “Off”. Clicking on Locate just takes me to the tracking screen where I select “Track Device” every 5 minutes and then click “Request Location” but it times out without finding it.
I am using the Samsung FindMyDevice function and it is working successfully so in theory I should be able to get the Avast Tracker working. I have checked the configuration of Avast on my Samsung against a friends very same model and they are configured exactly the same. So I am guessing it may be a setting on Android I need to change, but again both machines seem to be the same.
Can someone please tell me what functions, as a minimum, must be switched on in Android, and Avast, so that the Contnuous Tracking function will work.
Thank you