Crash when update

Avast Free Antivirus / Premium Security
1

Hi, in advance sorry for my poor English.

I use Avast since lot of mouth, but today, when I’ve tried to update manually, Avast have crashed.
I’ve try many times but the problem stay.

I have a crash log if this can help you.
The first line says that :

setup.exe 4, 7, 0, 0 caused exception C0000005 at address 76E61C02 (Base: 400000)

Give me an e-mail address and I send you the complete log.

I use Windows Vista 32 bits

I will try to restart for see if the problem persist.

Edit : After a restart the problem have disappear

2

Probably an access error (error 5).
Are you logged in an account with administration rights?

Please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

3

Yes, I have administrator right

05.07.2007 20:37:10.000 1183660630 general Started: 05.07.2007, 20:37:10 05.07.2007 20:37:10.000 1183660630 general Running setup_av_pro-3e9 (1001) 05.07.2007 20:37:10.000 1183660630 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0 05.07.2007 20:37:10.000 1183660630 system Computer WinName: KUJAIX-PC 05.07.2007 20:37:10.000 1183660630 system Windows Net User: KujaIX-PC\Kuja IX 05.07.2007 20:37:10.000 1183660630 general Cmdline: /stopstat /silent /noreboot 05.07.2007 20:37:10.000 1183660630 general Operation set to INST_OP_[16] 05.07.2007 20:37:10.000 1183660630 general Old version: 3e9 (1001) 05.07.2007 20:37:10.000 1183660630 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1 05.07.2007 20:37:10.000 1183660630 internet SYNCER: Type: use IE settings 05.07.2007 20:37:10.000 1183660630 internet SYNCER: Auth: another authentication, use WinInet 05.07.2007 20:37:10.000 1183660630 package Part prg_av_pro-3e9 is installed 05.07.2007 20:37:10.000 1183660630 package Part vps-75401 is installed 05.07.2007 20:37:10.000 1183660630 package Part news-4b is installed 05.07.2007 20:37:10.000 1183660630 package Part setup_av_pro-3e9 is installed 05.07.2007 20:37:11.000 1183660631 package Part jrog-c is installed 05.07.2007 20:37:11.000 1183660631 general Old version: 3e9 (1001) 05.07.2007 20:37:12.000 1183660632 package Transferred files: 0 05.07.2007 20:37:12.000 1183660632 package Transferred bytes: 0 05.07.2007 20:37:12.000 1183660632 package Transfer time: 0 ms 05.07.2007 20:37:13.000 1183660633 file NeedReboot=false 05.07.2007 20:37:13.000 1183660633 general Return code: 0x20000001 [Nothing done] 05.07.2007 20:37:13.000 1183660633 general Stopped: 05.07.2007, 20:37:13

05.07.2007 20:37:25.000 1183660645 general Started: 05.07.2007, 20:37:25
05.07.2007 20:37:25.000 1183660645 general Running setup_av_pro-3e9 (1001)
05.07.2007 20:37:25.000 1183660645 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
05.07.2007 20:37:25.000 1183660645 system Computer WinName: KUJAIX-PC
05.07.2007 20:37:25.000 1183660645 system Windows Net User: KujaIX-PC\Kuja IX
05.07.2007 20:37:25.000 1183660645 general Cmdline: /stopstat /silent /noreboot
05.07.2007 20:37:25.000 1183660645 general Operation set to INST_OP_[16]
05.07.2007 20:37:25.000 1183660645 general Old version: 3e9 (1001)
05.07.2007 20:37:25.000 1183660645 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.07.2007 20:37:25.000 1183660645 internet SYNCER: Type: use IE settings
05.07.2007 20:37:25.000 1183660645 internet SYNCER: Auth: another authentication, use WinInet
05.07.2007 20:37:25.000 1183660645 package Part prg_av_pro-3e9 is installed
05.07.2007 20:37:25.000 1183660645 package Part vps-75401 is installed
05.07.2007 20:37:25.000 1183660645 package Part news-4b is installed
05.07.2007 20:37:25.000 1183660645 package Part setup_av_pro-3e9 is installed
05.07.2007 20:37:25.000 1183660645 package Part jrog-c is installed
05.07.2007 20:37:25.000 1183660645 general Old version: 3e9 (1001)
05.07.2007 20:37:27.000 1183660647 package Transferred files: 0
05.07.2007 20:37:27.000 1183660647 package Transferred bytes: 0
05.07.2007 20:37:27.000 1183660647 package Transfer time: 0 ms
05.07.2007 20:37:27.000 1183660647 file NeedReboot=false
05.07.2007 20:37:27.000 1183660647 general Return code: 0x20000001 [Nothing done]
05.07.2007 20:37:27.000 1183660647 general Stopped: 05.07.2007, 20:37:27

05.07.2007 20:38:43.000 1183660723 general Started: 05.07.2007, 20:38:43
05.07.2007 20:38:43.000 1183660723 general Running setup_av_pro-3e9 (1001)
05.07.2007 20:38:43.000 1183660723 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
05.07.2007 20:38:43.000 1183660723 system Computer WinName: KUJAIX-PC
05.07.2007 20:38:43.000 1183660723 system Windows Net User: KujaIX-PC\Kuja IX
05.07.2007 20:38:43.000 1183660723 general Cmdline: /stopstat /silent /noreboot
05.07.2007 20:38:43.000 1183660723 general Operation set to INST_OP_[16]
05.07.2007 20:38:43.000 1183660723 general Old version: 3e9 (1001)
05.07.2007 20:38:43.000 1183660723 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.07.2007 20:38:43.000 1183660723 internet SYNCER: Type: use IE settings
05.07.2007 20:38:43.000 1183660723 internet SYNCER: Auth: another authentication, use WinInet
05.07.2007 20:38:43.000 1183660723 package Part prg_av_pro-3e9 is installed
05.07.2007 20:38:43.000 1183660723 package Part vps-75401 is installed
05.07.2007 20:38:43.000 1183660723 package Part news-4b is installed
05.07.2007 20:38:43.000 1183660723 package Part setup_av_pro-3e9 is installed
05.07.2007 20:38:43.000 1183660723 package Part jrog-c is installed
05.07.2007 20:38:43.000 1183660723 general Old version: 3e9 (1001)
05.07.2007 20:38:45.000 1183660725 package Transferred files: 0
05.07.2007 20:38:45.000 1183660725 package Transferred bytes: 0
05.07.2007 20:38:45.000 1183660725 package Transfer time: 0 ms
05.07.2007 20:38:45.000 1183660725 file NeedReboot=false
05.07.2007 20:38:45.000 1183660725 general Return code: 0x20000001 [Nothing done]
05.07.2007 20:38:45.000 1183660725 general Stopped: 05.07.2007, 20:38:45

05.07.2007 20:38:55.000 1183660735 general Started: 05.07.2007, 20:38:55
05.07.2007 20:38:55.000 1183660735 general Running setup_av_pro-3e9 (1001)
05.07.2007 20:38:55.000 1183660735 system Operating system: Windows Vista ver 6.0, build 6000, sp 0.0
05.07.2007 20:38:55.000 1183660735 system Computer WinName: KUJAIX-PC
05.07.2007 20:38:55.000 1183660735 system Windows Net User: KujaIX-PC\Kuja IX
05.07.2007 20:38:55.000 1183660735 general Cmdline: /stopstat /silent /noreboot
05.07.2007 20:38:55.000 1183660735 general Operation set to INST_OP_[16]
05.07.2007 20:38:55.000 1183660735 general Old version: 3e9 (1001)
05.07.2007 20:38:55.000 1183660735 general SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
05.07.2007 20:38:55.000 1183660735 internet SYNCER: Type: use IE settings
05.07.2007 20:38:55.000 1183660735 internet SYNCER: Auth: another authentication, use WinInet
05.07.2007 20:38:55.000 1183660735 package Part prg_av_pro-3e9 is installed
05.07.2007 20:38:55.000 1183660735 package Part vps-75401 is installed
05.07.2007 20:38:55.000 1183660735 package Part news-4b is installed
05.07.2007 20:38:55.000 1183660735 package Part setup_av_pro-3e9 is installed
05.07.2007 20:38:55.000 1183660735 package Part jrog-c is installed
05.07.2007 20:38:55.000 1183660735 general Old version: 3e9 (1001)
05.07.2007 20:38:57.000 1183660737 package Transferred files: 0
05.07.2007 20:38:57.000 1183660737 package Transferred bytes: 0
05.07.2007 20:38:57.000 1183660737 package Transfer time: 0 ms
05.07.2007 20:38:57.000 1183660737 file NeedReboot=false
05.07.2007 20:38:57.000 1183660737 general Return code: 0x20000001 [Nothing done]
05.07.2007 20:38:57.000 1183660737 general Stopped: 05.07.2007, 20:38:57

4

Indeed, your log is clean, no errors at all…
So, let’s live 8)

5

ok, thanks for your help :slight_smile: