Hi all! First time posting on these forums, although I have been an avast user for many years. I just wanted to say I love the product and I always recommend it over any other AV tool out there. So, here’s what brings me to the forums today.
A coworker of mine handed me his daughter’s notebook and asked me to get it running right again, but I’m completely stumped with this one. Normally I can run my tools and get everything back to 100%. Originally it was just running insanely slow (picture being on a Win95 machine right now), taking about 2 minutes between clicks for things to fully load. I finally managed to get avast installed and got rid of the useless ConstantGuard that was already installed.
After running MalwareBytes and cleaning a ton of junk off of it, and then getting avast to inform me that CryptoWall had polluted this thing (hundreds upon hundreds of HELP_ENCRYPT.* files), I thought I was finally in the clear. Follow-up scans by both programs revealed nothing, but it was still running slow. Now I’m getting a loop of approximately 51 URLs being blocked by avast which are all stating URL:Mal. However, the scans still say nothing. It is also forcing a CHKDSK upon bootup/restart EVERY time, not sure why. I even checked the Task Scheduler and found nothing. I’m still seeing the hundreds upon hundreds of HELP_ENCRYPT.* files in every single relevant system folder as well (although evidently not infected).
Hopefully these logs will shed some light on my issue. Thanks for the help in advance. It is very much appreciated!