ctrl key on keyboard not responsive

Avast Free Antivirus / Premium Security
1

Hi, the ctrl key on my keyboard stopped working from one moment to another…

It’s an HP laptop with an HP driver installed, but when I go to the device manager and click on “driver details” it says: “driver furnished by: Avast”.

I found this article that also mentions unresponsive keyboards due to Avast interference:
https://support.avast.com/en-ww/article/36/
However, the suggested solution doesn’t work for me… (the registry items I find do not correspond with the ones described in the article.)

Anybody has any ideas?

I’m not so much of a computer geek, so I don’t really have any clue how to solve this.

Working on Windows 7 64bit.

Thanks in advance!

2

The article you linked to is for an older version of Avast.

You could try doing a repair installation of Avast https://support.avast.com/en-ww/article/204/

If that does not work you may need to do a clean installation of Avast https://support.avast.com/en-ww/article/10/

If the issue still persists you may need to contact the Support team.

3

[b]Repair & Clean Install of Avast → https://goo.gl/t7aJGq[/b]