Custom Scan causing terminal server lag

Avast Business Cloud Management Console & Clients
1

Hey,

I’m currently experiencing a bizarre issue. I get reports that our terminal server is running slow, when looking at the logs it seems Avast is using a high amount of resources, when checking Avast scans it says the custom scan is running.

The odd thing is there are no custom scans to delete/edit & you need a password to get on to the software (which no user has).

Is it a setting on the cloud that I may need to change, or anything I can look at on the software itself? Currently i’m having to stop the service which is not ideal!

Thank you,

2

I’m still experiencing this issue :frowning:

Is there some sort of support forum I can go to for help?

3

Sounds like an admin has created a recurring task to scan the server. You’ll need to change it in the cloud console for the affected device “tasks” tab. Alternatively someone has created a Windows Scheduled Task to do scans? I highly recommend only running scans on Terminal Servers outside business hours and backup windows.