Customer Support Time Frame

General Topics
1

I was wondering how long does it take for an avast representative to actually answer your ticket.

I made a ticket regarding a refund for the Avast SecureLine due to not having a south korean server (I thought i saw Seoul as an option, but then realized it was a very old post).
I did that last week, the 7th of april and they state it should be answered within 24-48 hours.
Sadly, its been over a week and i kinda want that refund.

2

You should receive a reply within 5 - 7 business days.
Post your ticket # here and we’ll try to bring some attention to your request. :slight_smile:

3

Wow thanks for the prompt reply :slight_smile:
My ticket number is: #775697

4

Avast has been notified. Remember, the weekend is almost here.

5

Thanks :slight_smile:
Yeah i’ve notice you mentioned “business days” which (to my understanding) excludes saturdays and sundays.

I do really appreciate the help :slight_smile:

6

And as it is Eastern, I doubt they will work next monday.
In many countries it is a national holiday.

7

Here in New Zealand, we are having a long holiday. Friday (14/04/2017-17/04/2017) is Easter Holiday. Happy Easter Holiday to all of you :slight_smile:

Friday 14/04/2017 is Good Friday
Monday is Easter Day.

Who has a very big bunny rabbit? ;D

8

Lol, i totally forgot about Easter
I hope all of you enjoy the holiday weekend :slight_smile:

9

Thanks, you also. :slight_smile: