First, I’m an Avast user and not an Avast Team member.
Who did you pay your subscription with (just the name and no personal details) through ?
Yes, you may have bought Avast and got a susbcription, but the payment may have been handled by another company.
Recently Digital River (a company that handled payments for many companies) filed for Bankruptcy. Is it possible you paid through Digital River ?
See this related topic - Digital-River-Bankruptcy - Changing the payment method from PayPal to Visa card - Avast Free Antivirus / Premium Security - Avast Community
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