Hello Avast Community. I hope someone can help me with my issue. I recently installed and paid for the premium version of Avast. Also, The only thing I can see in my programs list is the free version. When I went to reinstall Avast, I got the standard message to either continue using the free version or pay for premium, 2 choices available (I chose midrange). I had already chosen the one that costs $45. Payment went through a couple of days ago, yet I’m still not seeing any change in my programs folder to reflect that I increased from the free to premium version. Maybe this is just a slowish process? IDK. I would really like this updated so I know I’m getting the better protection that I need. For some background info in case you need it, my laptop is well under 1 year old, but I am a frequent user of conferencing software like Tencent Voov and Zoom, and also torrents a LOT, which I recognize is risky but I do that anyway, hence the need for good protection where possible. That said, I installed a few different “cleaning” and “protection” programs (Malware Bytes, CClean, Avast and one other, maybe Norton or one of the other competitors) in order to cover myself as much as possible from nefarious hacks and thieves and the like. Then, realizing that was a little bit silly since these programs would proably all be fighting with each other to do virtually the same things, and of course they slowed everything I did down to a snail’s pace, I deleted them all one by one, including (I admit this was probably a bad idea) Avast. BUT, I also figure since I JUST started my Avast premium subscription a few days ago, that someone ought to be able to credit my account and get me back on track without too much hassle. I hope I’m right. But if I’m not right, can someone please lead me in the right direction to get my Avast protection active again? The paid version I mean, not the free one. Best if I don’t have to request a refund and start all over again, if at all possible. I’ve got photos of proof of payment, of Avast in my programs list and Avast’s advice to me to “pay for the premium version today”, even though I already have that (or at least I SHOULD already have that, unless it’s been somehow cancelled when I uninstalled Avast along with the other anti-malware/cleaning/anti-theft programs the other day). As a noob, I see I’m allowed just 1 photo so I chose the proof of payment to begin with.
Thank you for anyone anywhere who might be able to help me out of this mess. If this is a matter for the sales team to ensure I can have the credit put back, I’m happy to ask them. I’m not sure how to reach them directly, though. And TBH, I just don’t really know where to begin other than here. I hope this is a very simple fix. Thanks much!
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First, I’m an Avast user and not an Avast Team member. I also don’t use Avast Premium so I can’t speak from personal experience.
When you purchased Avast Premium, you should have received an email to the address you used in your transaction ?
This should have contained your subscription/registration number that you can paste into your premium installation.
Purchasing and Billing FAQ
Also General Sales info