As an Avast User I’m pretty limited in what I can suggest and what I have told you has worked in the past. The major problem is I can’t see what you see.
- https://support.avast.com/contact/sales_other_general#pc ***
- Refunds, cancellations, billing, payment or license issues and click Next.
- I need help with a different subscription or billing issue. Refund - Depending on your location you can Phone or Email
But I suspect you already been down that rabbit hole.