My Grandmother just got hit with this while using Avast. I ran a boot time scan and it still did not fix the virus. She is using Windows XP with I think SP 3 on it. Safe mode with command prompt has been disabled with the virus. Need some ideas before I do an F disk
Please attach your logs. (AdwCleaner, MBAM, OTL and aswMBR…!!)
Instructions: http://forum.avast.com/index.php?topic=53253.0
Are you able to get to safe mode ?