Did forget to cancel the auto renew in time,and did`t get a receipt to my email.

Hello i did look on my bank yesterday and did see that avast have draw money form me and wanna have the money back but cant make a ticket to support becuse i need a receipt oder id someting like that and havet got it yet and it really makes one wonder why it the right email and all so have`t i got a receipt :-?

https://www.avast.com/faq.php?article=AVKB24