How am I suppose to request for a REFUND when in fact they haven’t sent me an email containing the order ID?
I’m getting frustrated with this. I’ve tried twice on purchasing Avast Premier and got “PAYMENT AUTHORIZATION FAILED” but when I checked my bank, clearly I’ve been charged twice!
Someone here from Avast knows how I can move on to this??
→ https://www.avast.com/resend-license-paid.php (Resend paid license)
I’ve already tried that. But the new purchased licenses weren’t there. I want a full refund on these double charged service.
→ https://support.avast.com/article/24/ (Orders and Renewals)
I cant even send a ticket because I haven’t received any order email. Yet my bank have been charged twice.
Did you buy from Avast directly or from a reseller…?
The first attempt I bought it through Avast Desktop App, but said “Payment Authorization Failed”.
second attempt, I tried it through the website > licenses > buy new license, and again said “Payment Authorization Failed”
I checked my bank, and boom it got charged twice. But NO email received from Avast
Contact support: https://support.avast.com/contact
I cant because they need an order ID. -_-
Just enter 0000000 and explain it. (You can also link to this topic…)
Done. How long will I wait? </3
Depends on the support workload, usually a few business days.