Hi, I purchased avast internet security but i haven’t received the key yet… When I send the licence to my mail, it tells me that avast couldn’t find my informations in the registry. What’s happening?
You could probably find your answer by reading the FAQs listed at http://support.avast.com/
Where did you actually purchase it from, if through the avast website then Digital River, Element5 should have sent you an email with information on your purchase, did you receive that email ?
If so then there should have been either a link on there to get your license file (license.avastlic) or it should have been attached ?
If none of the above - Try contacting sales (at) avast (dot) com, giving as much information as possible:
Date of purchase, where purchased, email address used during the purchase, etc.
Have I to submit a ticket to the sales?
Personally I would go for sending an email to sails rather than a support ticket.
Any answers to the questions I asked ?
None of them… I bought through the internet with my credit card, I had to install Windows again then I lost my key, and there wasn’t any key or any mail in my mailbox. I’m sure my email was right… Wich is the sales mail? Can you help me? I sent a ticket but they didn’t answered me… I need my key…
As DavidR already told you, " sales (at) avast (dot) com ".
And the FAQs I previously linked to, contain some answers what to do in cases like yours, so to avoid having to wait for an answer in most cases.
I can’t help with who the sales man was as you really haven’t said where you bought if from, the internet is a very large place.
Purchases through the avast website are handled by Digital River, Element5.
- Pro license enquiries Digital River (Element5) https://secure.element5.com/esales/impressum.html?. I don’t know how much they can help as your information has been very limited.
No, I didn’t found in FAQs… I sent an e-mail to sales. This is my last resource… Tks
Your post was very close to my last one so may not have seen it or the expansion of my question of where you got it.
If through the avast website I would investigate getting on to the payment processing service at digital river element5.