Disabling Shields !?!?!

If I disable the Shields from the SOA - do they disable Avast! in it’s entirety and what action do I need to take place in order to ensure the shields are no longer running and have received the settings from the SOA.

Yes all computers are communicating with SOA w/ GREEN CHECK MARK.

They just seem to do whatever they want though… not happy >:(

No help…