Hi,
I try to connect to Warsaw but it connects to Frankfurt. Same with London and Madrid, it connects to Frankfurt.
Avast Antivirus Free 2015
Could be issues with that particular server at this time.
3 of them go to the same Frankfurt ?
I need to have the connection to Warsaw.
Yes I also need to connect to London and it only goes to Frankfurt for the past 24 hours now. Does anyone know if this has stopped now. Just when I sign up to the annual contract they close London :-[
I just tested all the server connections - 07:00 - 07:30 GMT / 13.06.2015
Using: whatismyipaddress. com
The servers which seem to have problems are listed below:
Requested: Connects to:
Hong Kong Singapore
London Frankfurt
Montreal Kansas
Seoul Timed Out
Warsaw Frankfurt
~ Chris ~
Hi All ye s I am getting Frankfurt when it should be a UK IP and am in Cyprus.
Looks like London is working again this morning 
~ chris ~
Like I suggested, could be Server Issues. 8)
Well maybe it was working but this morning London is now Frankfurt again so no UK TV again
Déjà Vu anybody ?
Warsaw server does not work since day 1. This is the main reason I use secure line. I want to have polish IP address.
2 days ago, my AvastSecureline started mis-routing me (to Frankfurt when I requested London).
I contacted Avast support who refused to accept it’s a server error; he hooked up to my machine,
showed me my Windows Error log, and told me it will cost me GBP 79.99 for them to fix the multiple
problems on my machine - in order for their server to connect me to the correct country?
It’s now apparent that this is a known problem, so the “support” offered is very disappointing.
This was not the response I’d expected - have I chosen the wrong supplier?
I’ve pre-paid for a year of Avast Secureline, but it looks like I’ll have to write that off.
Avast have no presence in the UK so I have no redress.
Report your experience to Vojta Nekvapil: nekvapil[at]avast.com (3rd Party Support Manager)
Dear Avast Support,
I have been having this issue for 3 days, when I connect to the London, United Kingdom option, in reality my IP address is connected to a server in Germany.
Please advise how this can be fixed.
thank you
best regards
Modify message
Submit a ticket: https://support.avast.com/Tickets/Submit
Thanks Asyn, for both your replies; a far more useful response than
I got after my 38 minute phone call this morning!
[b][i][i][i]Submit a ticket: https://support.avast.com/Tickets/Submit
[/quote]
You’re welcome.
I personally have not experienced this behavior in Western Canada but would be interested in and appreciate an official response as to why users are experiencing this ‘common issue’
I haven’t been able to connect to London since the 17th - Avast VPN tells me that I’m connected to London whereas, when I verify my IP, I find that I’ve actually been redirected to a German IP. I’ve submitted a ticket too.
Is anybody able to get a verified connection to London ?
From the 9th June until to-day, the server in London has been unavailable for 6 days !
I can imagine that the London IP is very popular with Avast VPN customers, so perhaps a second server location in the UK could solve a lot of the problems which we have recently experienced, viz. availability of the server and (another thread) reliability of the connection.
PS. Just had a reply to my customer services ticket - apparently they “had problems with a server migration - should be solved now”. So, change of server I guess…