Problem solved.
Before posting, please check facts.
As has been explained many (and I do really many) times already, the phone support is NOT avast but a third company.
All post shown in the link you have provided are all false claims.
The posts there are all PEBKAC.
Yesterday i purchased Avast premier , grimefighter and the vpn secure program . Also i want to say i am not on this forum to cause any problems to anyone and i would not have purchased the software then to come online in a forum and be a jerk or a troll or trouble maker in any way at all . I have found that the grimefighter program doesnt work and i will try to get a refund for this . Based on what i read in the forums here that likely isnt going to be so easy to happen .
Now i read this post by deborah29 which i find can cause a person to worry . Can anyone suggest to me if i made the right decision to purchase the anti virus program and secure vpn to help me put my mind at rest because going to the links that deborah 29 has posted in here , they look legit to me and i dont have any waY to know if its true or false what is in the links that have been posted . Can anyone please advise me. Very possibly i am a person who is just not very trusting or i worry to much .
I could start my own post on this issue of course but isnt it just easier for me to post in this forum since my concern right now is about what has been posted in here as far as the links go ?
The first thing to remember is that if you have any problems at all ask in the forum first and foremost. We have enough expertise here to fix most problems
Third party “help desks” generally are not, as all they are interested in is getting your custom. The experts that they have generally know very little. Avast fired the last lot and mayhap it is time they gave this lot the heave ho as well
No, not perhaps, they are.
All the complaints there are PEBKAC errors.
And what is your own experience with avast?
So far you only have said that you called a third party for support.
If you want help, start a topic in the correct forum and provide details.
Support for avast products is free.
Thanks for the advice btw but i feel quite ok for having posting in here and i dont feel i broke any rules . Unless a forum administrator tells i have done something wrong i will continue . And i am the kind of person who when i am told not to do something i feel is correct it kind of motivates me keep going . So i plan to make many many posts in this forum in this very thread simply because your trying to bully me into not doing so .
Trust me i will post in this thread every day for now on ok sir and thanks for the motivation to go against what you tell me
Is there any other users who can help me to decide as to if i made the right decision to to purchase this program and thanks in advance . And i hope ever so much i dont offend any more of the fanbois in here . I am asking for help to decide if i should be trying to get a refund for the entire software i purchased and not just the grimefighter one
For my own opinion if the links that were posted are false info then i would be fine with keeping the anti virus and secure vpn and thats my only concern and i posted in here to get some advice
Let me be clear, my intention was not to cause problems either…but desperately seeking help. Let me ask you, if you go to Avast.com and you dial “customer support”, how is a person supposed to know that they are dealing with a 3rd party representative? There is no disclaimer. 2nd, how is an individual who has never used this forum, supposed to know that their problems can be resolved through a “community forum”? Frankly, after my experience last week, I had no idea who I was talking to and from what department. I have been an AVAST user for 4 yrs and have always been very happy with the product. So much so, I have recommended it to many.
It was only when I received this expiration notice of a license that was not due to expire that these issues surfaced. I bear no responsibility for that notice and my frustration is in reaching out to customer support, not only did they not take responsibility, but it ended up costing me $300 for services I did not need. That is not just my opinion - the Total Support tech that did the troubleshooting, admitted that there were no issues that needed repair, recommended Customer Care and in fact - while he had remote access, typed in a text doc., what I should tell the Customer Care rep. when I talked to them the next morning. AND, in addition, the initial tech rep I worked with who took remote access, uninstalled the license for “Premier” service in which I had two months remaining, told me they had installed a new one for me. Then I find out while dealing with the other issue, the new license is the FREE license - not the one I’ve paid for and had two months remaining on my subscription!!
While you may know how there customer support is operated, the average customer is not aware and after this kind of experience I don’t think it’s unreasonable to be angry and frustrated and to have lost all confidence in AVAST and that their issue will ever be resolved.
No it is right that you bring this up otherwise Avast would go on its merry way assuming that all is sweetness and light.
My experience of Avast using it since way back when with V4 is that it is a good bit of kit and does what it is supposed to. But, I have always used the forum if I experience anything untowards
Is there any other users who can help me to decide as to if i made the right decision to to purchase this program and thanks in advance . And i hope ever so much i dont offend any more of the fanbois in here . I am asking for help to decide if i should be trying to get a refund for the entire software i purchased and not just the grimefighter oneIf I came across like that then it was not intended.
The antivirus and VPN are good, my personal opinion is that I will always clean my system manually rather that use an automated tool 
but that is just me
The only person who can tell you if you did the right thing in making the purchase is…you.
You are aware of the trial period to “try before you buy” option? ???
Something to keep in mind is the satisfied users very rarely post here on the forums. The ones who post usually have issues
to be resolved. Then there are the “trolls” whose only claim to fame is to post and post and post just to complain.
I should have made all my posts in here more polite and i do appologize if offended anyone .
It would seem to be that it should all come down to whether you are calling a legitimate number to contact Avast. If the number you’re calling IS a LEGITIMATE Avast CONTACT NUMBER and the call is then redirected to dubious 3-party representatives that are in the practice of deceiving the callers for monetary gain then because of the fact IT IS a LEGITIMATE Avast contact number it IS AVAST’S PROBLEM.
So with that in mind WHAT IS THE NUMBER YOU CALLED?
As a supporter of Avast and long term user I would be very happy to find out that Avast is not culpable in any way, which would seem to me easily proven either way. The other question to ask is what entity is benefiting financially from this. Even if we find out it is not directly Avast and 3-parties are to blame I would very much hope that Avast is not the one benefiting financially because if so there is a clear conflict of interest in that case which would also need to be addressed.
Avast.com > Products & Support > Support> PC/Laptop Support Center. Here’s a screenshot.
Okay, can you guys, that in all fairness would be the most knowledgeable about this, that is Eddy, essexboy and/or Para-Noid who have all posted here PLEASE HELP US OUT.
We all want to believe that Avast it totally above board and this is a new issue that has been brought up here that I have in all honesty have never heard before and would like to get to the bottom of it as we all should.
I’ve never used any contact numbers personally, but I’ve found a couple of websites that listed as what would appear to be “official” contact web sites.
1.) Help for AVAST users via “techer247.com” (which appears to be involving a 3rd-party.
2.) Online Support for Avast Antivirus via “support@technologister.com” (which also appears to be involving 3rd-parties)
So does Avast acknowledge these web sites as representing their company?
As we all know if the answer to this is “YES” then Avast as a business interest is legally and morally responsible for what they do?
If on the other hand they do not represent Avast, then it should be the responsibility of Avast to not only disavow these website but to legally shut them down as fraudulently misrepresenting them.
I think any reasonably minded person could not disagree with any of what I’ve said, and if you do please explain where I’m wrong?
That is also the number i called for tech support last night which was just after purchasing Avast Premier , Grimefighter , and Secure line vpn . The grimefighter wouldnt work and right away telling this to the tech support person he offered to fix it but i would have to pay money for his services which i declined and hung the phone up . Today i find myself in a not very good mood about this and making posts in this forum and not understanding i guess that the real tech support is in the forum and i still have trouble to wrap my mind around that. I purchased the software in good faith that i would be able to get tech phone support 24 7 and at least not have to pay money to get the software to work in the first place. … I dont think i would have purchased this software if i knew that the real tech support was in the forums , because i dont like forums in the first place. I feel the money i payed indicated that the tech support on the phone should be free . I dont like forums and dont want to be picked on because people may not like the way i phrase something if i am frustrated I think i am a nice person and i dont want to be bullied in a forum for stating my views my own way etc
I dont mean to offend anyone but for the price of the software and you can only use it on one computer i dont get why i should have to pay for phone support . Sorry for saying this but i find the whole idea offends me However if the software is going to work i will likely only ask for a refund for grimefighter and i dont want tech support in a forum . THat just doesnt work for me . Already by the comments and what i feel i have already been bullied enough in this forum i dont think i will be able to post here anymore .
I find you Avast Evangelist or fanbois to be extremely rude, ignorant and arrogant and bullies . I just wonder if some of you realize that this kind of behavior only loses cusetomers and it doesnt get any new people who want to partake in your arrogance. If i had taken the time to check this forum before i bought the software i would never have done so .
If i can make a suggestion to the people who are in charge of this forum . Get rid of these trolls , they dont help anyone and being insulted ;; doesnt work for anyone , If you take the time read their commments thats mainly what they seem to be doing
what IS THE NUMBER PLEASE (that you called)?
Lakrsrool I’m not saying I disagree with you, however, the first place I think many people might go for legitimate support would be the AVAST website. As you can see in the screenshot I just posted, that’s exactly what I did and the number I called for customer support, (chose the prompt for “technical support”) is on this screenshot. Again, how would any unsuspecting individual who has no knowledge of these “3rd party” technical support services, know that is who they’re speaking to?
Additionally, attached is another screenshot of the email reply I got from AVAST support after I submitted the “support ticket” on the same customer support page. The link they provided for additional support goes to that very same page. How much more documentation do you need to show that AVAST support is who I thought I was calling and AVAST is who responded to me?
Thank you for providing the number, this part of the page you extracted and copied is from this website: Avast Customer & Technical Support and if you or anyone else looks at this site it DOES HAVE AN AVAST LOGO on it, this should legitimize the site because anyone fraudulent site will find themselves in court before they know it if they fraudulently use a copyrighted logo to commit fraud.
And I would add that this specific site has been posted by MANY posters on this board as a legitimate Avast web site, in fact I’ve just recently been referred to this site by a very long time and well respected poster on this board.
So if THIS is the site we are talking about then it is clearly an Avast “official” web site or certainly should be based on all the information available.
With that there are a lot of people on this board that owe an explanation if in fact this is the site that so many loggers are accusing of being a 3rd-party site that does not represent Avast.
The fact of the matter is the phone number that Deborah29 called would for all intents and purposes be an “official” Avast web site because that IS the number on the web site I referenced above.
Can the Avast EXPERTS on this board please explain?
If that was the number you had called as well then there should NOT be anything wrong with that number. And you’re absolutely correct that you should not have to obtain a legitimate number exclusively through only a forum for obvious reasons.
I have posted above this as to how this website I linked has been very often represented on this board as a legitimate Avast web site and I might add the fact that an Avast logo exists on the website would legitimize it as well since as we all know it is absolutely illegal to use a copyrighted logo to falsely represent a company.
So you owe no apologizes in the least and allow me to extent my personal apologizes as it appears that you and the other poster did everything that would be expected of any one attempting to make legitimate contact with a company and in fact did so.
This board should not be an exclusive reflection of only loggers who are unwilling to honestly examine issues and with that however I’m sure you can understand how some feel an unyielding so to speak loyalty to a service that has most certainly served them well as it has myself included. I have always through the years been a “loyal” supporter of Avast, but with that said I will always try and not let that get in the way of honest and fair debate as well as seeking out the real facts. Probably something we should all strive for on this board, but then as a result of an exuberance for the product one can at least understand the tendency to defend a strongly held belief in something as well.
I would still really like to hear from some experts on this topic in order to offer an explanation and possibly even prove where I’m wrong as far as what appears to be the fact here.