Driver aswStm.sys causes BSODs on my computer

Avast Free Antivirus / Premium Security
1

Hello,

I’m getting BSODs which are apparently caused by Avira driver. I uninstalled Avira in Safe Mode using removal tool and then re-installed Avira from offline package as promted on one of the forums. It didn’t help. Below is the extract from Bluescreenview :

aswStm.sys aswStm.sys+17c0 fffff88005c00000 fffff88005c32000 0x00032000 0x5bdc3a80 2018-11-02 12:52:32
NETIO.SYS NETIO.SYS+2f340 fffff88001552000 fffff880015b2000 0x00060000 0x5b708e7f 2018-08-12 20:46:07
ntoskrnl.exe ntoskrnl.exe+a1d69 fffff80002e1a000 fffff800033f6000 0x005dc000 0x5be77b8b 2018-11-11 01:44:59 Microsoft® Windows® Operating System NT Kernel & System 6.1.7601.24291 (win7sp1_ldr_escrow.181110-1429) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe

I’m also using ZoneAlarm free firewall

Please help,
Charles

2
I'm getting BSODs which are apparently caused by [b]Avira[/b] driver. I uninstalled [b]Avira[/b] in Safe Mode using removal tool and then re-installed [b]Avira[/b]
This is avast forum, not Avira
3

Hi karol_kacperczyk
aswStm.sys is avast driver please provide us system dump.

The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive).

Zip the dump as karol_kacperczyk_bsod.zip and upload it to ftp://ftp.avast.com/incoming server.
Thank you for report !

4

Thank you for the replies.

Years of using Avira must have made an imprint in my mind… Anyway i uploaded my latest dump file to your server.

File name as requested : karol_kacperczyk_bsod.zip
Password (as per FAQ) : virus

Hope this helps.

5

Hi karol_kacperczyk
the BSOD seems to be caused by zonealarms driver vsdatant.sys.
Please try to take a look for newer version of vsdatant.sys

6

Thx for the reply.

I updated Zone Alarm Freeware to the newest version. It’s self-updater dosen’t seem to work properly which often leaves me with using an outdated Firewall for considerable amount of time. If BSODs still continue to occur, should i contact ZA Support?

BTW : Your verification system(captcha) is as painful as it can be…

7

Your captcha problem is over. It’s only there for the first 3 posts. (Spam deterrent)
Good luck on contacting ZZA Support. :frowning: