Email from paypal being marked as ***PHISHING***

Avast Free Antivirus / Premium Security
1

Avast Internet Security 8.0.1497
Win 7 64 bit
Outlook 2010

Emails from paypal are being marked as PHISHING I have this unselected in the Anti-Spam Settings …
Now what?

Thanks …

2

Are these in fact coming from PayPal? PayPal makes a point of always addressing you by full name (or company name, if that’s how you’re registered with them). Anything addressed impersonally as “dear valued member” or some variation of that is guaranteed to be fake and should be reported to Paypal’s “spoof” address.

3

I agree, Paypal always addresses you by your full name, such as Dear John Smith (or whatever your name is). Otherwise it is a scam. And if in doubt, NEVER click a link from within such an email. Open a new Tab or Window and go to the company website yourself, preferably from a known correct bookmark.

4

Maybe you should check out the advice directly from the horses mouth (PayPal)
https://www.paypal.com/us/webapps/helpcenter/article/?articleID=94034&m=SRE

If it’s marked as a Phishing Attempt, there’s usually a pretty good reason.
Removing this item from your settings can cause more harm that good so please be very careful.

5

I have the same problem. Avast (the latest version in trial period) keeps marking all emails from paypal and ebay as phishing. I am pretty sure these emails are legit as they do start as Dear Name Surname and are about my activity. For example: ‘You submitted an order amounting to 19.95 GBP to John Lewis PLC’. I know I just did that so it must be legit. But Avast keeps marking these as phishing even though a few times before I clicked ‘whitelist’ or ‘not spam’. Any ideas how to solve this? Thanks.

6

I suspect this is one bug, fairly widespread in one form or another, that you’ll just have to live with, unless of course Avast can come up with a solution. I subscribe to the Scambusters newsletter, and for whatever reason (probably just the subject line), my Thunderbird always insists on warning me it’s a suspected scam. so I have to hit “ignore warning” to continue.

Apparently this is independent of the learning-curve of the junk filter … if it would actually treat it as junk then I could simply mark it “not junk” and it would remember the sender’s address as OK.