Embrodery Program blocked

Avast Free Antivirus / Premium Security
1

Hi all,

I was searching for the avast event log files.
The provider of my embroidery software told me that my antivirus program is sometimes blocking a part of the program that causes the progam to unexpectedly close. I already added the entire program directory of my program to the permitted programs but still it happens. Much less then before, I want to know if there is an event log in Avast to see what is blocked the moment the program closes, also to see if it is Avast that causes these interuptions.

Thanks in advance for any reaction.

BR,
Marc

2

Please attach a screenshot of the Avast Alert window (if that is what you mean by blocking), ensure that the See Details option is open.

3

I do not recieve an alert window. That is why I thought there was logfile that might give some more information.
I think one of the processes what the progam uses is blocked. Might be cleared in the logfile.

4

The problem is Avast generally doesn’t just block without there being some sort of alert or warning window (which is why I asked).

To me this sounds a bit like passing the problem.

The provider of my embroidery software told me that my antivirus program is sometimes blocking a part of the program that causes the progam to unexpectedly close.

You can check here:
C:\ProgramData\AVAST Software\Avast\report
The files are text files but are also protected by avast, you can open them to read using notepad only.

Not knowing what this program does (local system only or connection to the internet, etc.), I have no idea which shield if any would interact with it.

5

Thanks I will check these files, see if I can find anything.

6

You’re welcome, hopefully you will find something to help.

7
C:\ProgramData\AVAST Software\Avast\report

If there is not such (report) directory :-\

8

I can only say there is on mine.

What Avast Program and version are you using ?

9

Thanks

I worked in another way, used the event viewer of Windows.
The moment the program stops I receive the following messages in the eventviewer:

Activation context generation failed for “C:\Program Files\Avast Software\Avast\RescueDisk\aswPEAntivirus.exe”. Dependent Assembly avast.local_vc142.crt,processorArchitecture=“amd64”,publicKeyToken=“b7b3b11e08ac5c30”,type=“win32”,version=“14.0.0.0” could not be found.
Activation context generation failed for “C:\Program Files\Avast Software\Avast\RescueDisk\aswPEBrowser.exe”. Dependent Assembly avast.local_vc142.crt,processorArchitecture=“amd64”,publicKeyToken=“b7b3b11e08ac5c30”,type=“win32”,version=“14.0.0.0” could not be found.
Activation context generation failed for “C:\Program Files\Avast Software\Avast\RescueDisk\aswPECommander.exe”. Dependent Assembly avast.local_vc142.crt,processorArchitecture=“amd64”,publicKeyToken=“b7b3b11e08ac5c30”,type=“win32”,version=“14.0.0.0” could not be found.
Activation context generation failed for “C:\Program Files\Avast Software\Avast\RescueDisk\aswPEShell.exe”. Dependent Assembly avast.local_vc142.crt,processorArchitecture=“amd64”,publicKeyToken=“b7b3b11e08ac5c30”,type=“win32”,version=“14.0.0.0” could not be found.
Please use sxstrace.exe for detailed diagnosis.

Any suggestions?

10

Yes, the questions asked are to try and help clarify the problem, without them I’m just guessing.

I can’t find aswpeantivirus.exe anywhere on my installation of Avast in the Program Files - C:\Program Files\AVAST Software\Avast\RescueDisk.

On searches for this online, I find reference to AVG Internet Security version 22.5.3235 by AVG Technologies, hence my question about Avast Program and version.

11

That is a hidden folder so make sure you’re allowing hidden folders to show in the Windows settings.