Empty Scan Window version 10.2.2214

Avast Free Antivirus / Premium Security
1

When I scan a file a get an empty scan window which I’ve attached. If I rescan it I still get an empty file but sometimes get a pop-up that says there was no virus found although it doesn’t give the file name but instead several question marks which I’ve attached as well.

Windows Vista x64
Avast version : 2015 10.2.2214

Thanks

NVF

2

Perform a repair of avast and see if it solves it.
If not, perform a clean installation.

3

Repair didn’t work. I should add that sometimes a pop-up not only comes up but a new window that says the scan didn’t find anything. However, the initial empty window remains open and I have to close it.

What’s the best procedure for a clean install.

Thanks.

4
  1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup.exe
  2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions…!!)
  3. Reinstall Avast with the downloaded installer from point 1.
  4. Reboot.
5

I see a red border around both attached snapshots. Any chance this is the avast! sandbox you are running these scans in?

6

There’s no sandbox in the free version, it might be another SB though…!?

7

If you mean Sandboxie, (SB), possible, but don’t know why user would be running his antivirus in a sandbox?

8

Well, let’s wait for his/her reply.

9

The red border is part of the Snipping tool I use to take a screen pic.

The uninstall Utility is better than an uninstall from control panel?

10

Yep.

11

Okay, thanks for all the help. Will post again if I have a problem.

12

You’re welcome.