EPP and SOA - Computers don't connect to SOA

Avast Business Avast Endpoint Protection
1

Hello,

We have recently moved over to a full Windows server domain environment. We migrated all our machines, including the machine hosting SOA, to our new domain.

We cleared out all the old machines on SOA, and when doing a discovery, all the new domain-joined computers immediately appear. However, none of the EPP installations on our computers are able to connect to the SOA. We’ve tried via computer/netbios name, IP address, etc. However, there’s no indication that any existing or new installation of EPP is connecting or even trying to connect to the SOA.

Any thoughts on how to debug this? I can’t find any logs, etc, in EPP that show connection attempts.

Thanks,
Parag

2

are they coming up as hostname or fqdn in the console?

3

The log that you are looking for is located in: C:\ProgramData\AVAST Software\Avast\log and it’s called AvastNet.log.

Please let us know what has been logged.