Error 404

[system]

Hello,

I have this message in setup.log

18:23:17 min/gen Return code: 0x20000006 [Other HTTP error (404), while trying 174.36.196.146:80//iavs4x/prod-ais.vpx] 18:23:17 min/gen Stopped: 20.11.2012, 18:23:17

thanks !

[system]

Same issue here. Started today.

Log file: (Just last few from today Nov 20 2012)

20.11.2012 12:37:50.000 1353433070 (null) Used server: http://download119.avast.com/iavs5x
20.11.2012 12:37:50.000 1353433070 (null) GetFileWithRetry: prod-ais.vpx downloaded .
20.11.2012 12:37:50.000 1353433070 (null) prod-ais.vpx not changed, 1353313485
20.11.2012 12:37:50.000 1353433070 (null) LoadPartInfo: jrog = jrog-a7 returned 00000000
20.11.2012 12:37:50.000 1353433070 (null) LoadPartInfo: jrog2 = jrog2-653 returned 00000000
20.11.2012 12:37:50.000 1353433070 (null) LoadPartInfo: program = prg_ais-5c2 returned 00000000
20.11.2012 12:37:50.000 1353433070 (null) LoadPartInfo: setup = setup_ais-5c2 returned 00000000
20.11.2012 12:37:50.000 1353433070 (null) LoadPartInfo: vps = vps_win32-12111900 returned 00000000
20.11.2012 12:37:50.000 1353433070 (null) Part vps_win32-12111900 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part jrog2-653 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part prg_ais-5c2 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part vps_win32-12111900 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part setup_ais-5c2 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part jrog-a7 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) Part jrog2-653 was set to be installed
20.11.2012 12:37:50.000 1353433070 (null) IsFullOkay: jrog2-653.vpx - not okay (doesn’t exist)
20.11.2012 12:37:50.000 1353433070 (null) IsFullOkay: jrog2-653.vpx - not okay (doesn’t exist)
20.11.2012 12:37:51.000 1353433071 (null) InvalidateCurrent: invalidated server ‘Download119 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SelectCurrent: selected server ‘Download364 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Type: use IE settings
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Auth: another authentication, use WinInet
20.11.2012 12:37:51.000 1353433071 (null) Server returned 404 on file jrog2-653.vpx
20.11.2012 12:37:51.000 1353433071 (null) InvalidateCurrent: invalidated server ‘Download364 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SelectCurrent: selected server ‘Download121 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Type: use IE settings
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Auth: another authentication, use WinInet
20.11.2012 12:37:51.000 1353433071 (null) Server returned 404 on file jrog2-653.vpx
20.11.2012 12:37:51.000 1353433071 (null) InvalidateCurrent: invalidated server ‘Download121 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SelectCurrent: selected server ‘Download349 AVAST5 Server’ from ‘main’
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Type: use IE settings
20.11.2012 12:37:51.000 1353433071 (null) SYNCER: Auth: another authentication, use WinInet
20.11.2012 12:37:51.000 1353433071 (null) Server returned 404 on file jrog2-653.vpx
20.11.2012 12:37:51.000 1353433071 (null) tried 3 servers to get file ‘jrog2-653.vpx’, but failed (0x20000006)
20.11.2012 12:37:51.000 1353433071 (null) DldPackage: C:\Program Files\AVAST Software\Avast\Setup\jrog2-653.vpx, returned 0x20000006
20.11.2012 12:37:51.000 1353433071 (null) LoadAllDefs failed 0x20000006
20.11.2012 12:37:51.000 1353433071 (null) FilterOutExistingFiles: 486 & 481 = 5
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_32-95d.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_32-95d.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_win32-970.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_win32-970.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_win64-600.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: vps_win64-600.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: jrog2-653.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) IsFullOkay: jrog2-653.vpx - not okay (doesn’t exist)
20.11.2012 12:37:52.000 1353433072 (null) FilterOutExistingFiles: 486 & 481 = 5
20.11.2012 12:37:52.000 1353433072 (null) m_bOperationDidSomething 481/486/6426
20.11.2012 12:37:52.000 1353433072 (null) Error:Other HTTP error (404), while trying 77.234.41.39:80//iavs5x/jrog2-653.vpx
20.11.2012 12:37:52.000 1353433072 (null) Transferred: files 5, bytes 0, time 13543 ms
20.11.2012 12:37:52.000 1353433072 (null) Retries: total 3, files 1, servers 5
20.11.2012 12:38:13.000 1353433093 (null) Sending stats ‘http://stats7.avast.com/cgi-bin/iavs4stats.cgi’: 00000000 204
20.11.2012 12:38:13.000 1353433093 (null) NeedReboot=false
20.11.2012 12:38:13.000 1353433093 (null) Return code: 0x20000006 [Other HTTP error (204), while trying 74.86.125.45:80//cgi-bin/iavs4stats.cgi]
20.11.2012 12:38:13.000 1353433093 (null) Stopped: 20.11.2012, 12:38:13

[system]

same 404 error here.
Last encountered error:
Other HTTP error (404), while trying 77.234.41.39:80//iavs5x/jrog2-653.vpx
current version 121119-0
Release date 19/11/2012 4:26:47pm

Avast Free - latest version

I tried Repair, rebooted and no change.)

TIA for a speedy reply as how to fix this or is this an Avast! error?

[system]

Hi,

same for me too. No update possible. :o

[system]

I’m having the same issue for updating both program and engine/virus definitions. It’s quits on the jrog file and goes into an error 404.

Modification: It appears that it’s a server side error after reading a few of the other topics on the same issue.

[DavidR]

Another topic on this:

@DavidR post:54

Patience guys, it isn’t an OS based issue but a server side/back-end issue which will get resolved in due course.

Avast will continue to work as before, just that the signature updates will be a little out of date.

That said, it appears that the streaming updates (more urgent than the regular auto update) are still working as I have had loads of those today.

http://forum.avast.com/index.php?topic=109950.0

[system]

Thanks for the update DavidR.

Additional info when doing a manual update:
"Already up to date (current version 121119-1)
server:download337.avast.com (109.123.117.2)

Hope the above is useful to Avast.

[system]

Hi- I am having the same issue with avast! Internet Security 7. The problem is DEFINITELY on avast!'s end. No Auto, nor Manual Update succeeds. Even after going to Control Panel> Add/Remove Programs >avast! >Repair, there is NO resolution. Since I was having issues with Facebook login, also, I thought maybe it was an issue on my end with IP or router. Nope!, Facebook was just doing account maintenance and my Internet Connection is fine.
avast! will have to debug from their server side and that’s all there is to it. This event has only happened to me once before (a year ago) and the only resolution that worked at that time was to use Revo Uninstaller (It’s FREE!) to completely remove avast! program and Registry Key content. After that, I had to download avast! Internet Security 7 from their site and reinstall. Have your License Key handy, as you’ll need it to re-activate.
Hope this helps, and HOPEFULLY avast! programmers will come up with a permanent patch for this bug… or else it’s off to BitDefender or Kaspersky when MY Subscription ends. Hard to trust an AV provider when you continuously encounter these issues- Sorry!
Regards-
tim

[redfishjan]

Thanks David, Will be patient - I have had same 404 error during iavs5x/jrog2-653.vps attempt, again current versions (Engine 121119-1 / Program 7.0.1474)

[DavidR]

@ timw128
“When you continually encounter these issues” Care to expand on this ?

This is the first time I have encountered this particular issue and I have been using avast for over eight and a half years.

@redfishjan post:9

Thanks David, Will be patient - I have had same 404 error during iavs5x/jrog2-653.vps attempt, again current versions (Engine 121119-1 / Program 7.0.1474)

You’re welcome.

EDIT: issue is resolved, just done a manual update.

[system]

Finally got the program updated, but still get 404 when trying to update definitions. Hopefully it will update later.

Love Avast!

[DavidR]

The manual program update should also do a virus definitions update at the same time. The current virus definitions version is 121120-0.

I have just got an error again (on my XP system) so it seems to be a little erratic still whilst this fix is being applied.

@hectic-mmv post:114

We are sorry for inconvenience, fix is being uploaded to all our update servers.

[midnight]

When I tried to do a manual update I got the 404 error, restarted my computer and got the update popup version 121120-0.

[system]

i reinstall avast, and it’s ok for me

[TerraX]

@-midnight post:13

When I tried to do a manual update I got the 404 error, restarted my computer and got the update popup version 121120-0.

Updateproblem fixed…
https://forum.avast.com/index.php?topic=109950.msg865742#msg865742

[midnight]

@TerraX post:15

@-midnight post:13

When I tried to do a manual update I got the 404 error, restarted my computer and got the update popup version 121120-0.

Updateproblem fixed…
https://forum.avast.com/index.php?topic=109950.msg865742#msg865742

Thank you.