Error 44013 When Updating Secureline

Avast SecureLine VPN Avast SecureLine VPN for Windows
1

Hi, I encounter error code 44013 when trying to update secureline on my windows 10.
I restarted my PC and tred to update again and still error.
I have attached the screenshots and copy of the log file as well.

2
  • Which version/build of SecureLine…?
  • OS…? (32/64 Bit…? - which SP/Build…?)
  • Other security related software installed…?
  • In which country are you located…?
3

Current version: 5.17.6057.
Operating System: Windows 10 x64 19044.1415.
Other security related software installed? only Avast softwares.
I live in South East Asia.

4

Is your country listed here: https://www.avast.com/vpn-territory

5

Nope.

6

Ok, best you contact support: https://support.avast.com/contact

7

I get the same error message when trying to install the recommended VPN update. It says I cannot get info file due to “curl” error. Then gives the error code 44013. What is this curl error? I live in the US

8

Hi,
This generally means that the app has difficulties reaching the Avast servers. Could you try to change your DNS? https://support.avast.com/en-ww/article/troubleshoot-dns/