Hi, i am using AVAST 5 and every now and then during updating I will get an error message coming up
Application popup: avast.setup - Application Error : The instruction at “0x00473864” referenced memory at “0xxxxxxxxx”. The memory could not be “read”.
Click on OK to terminate the program
Click on CANCEL to debug the program
(The nr at ref. memory is always different.)
I already removed and reinstall the program and I am even running now the Beta version v 5.0.590 (but no change)
So, this message (the number 0x00473864 in particular) is from build 5.0.590 already, or from a previous version?
Can you give an example of the memory address (even though it’s changing)?
Thanks.
This morning after upgrading to 5.0.594, the error message changed.
Application popup: avast.setup - Application Error : The instruction at “0x00474114” referenced memory at “0x01010bf8”. The memory could not be “read”.
So the instruction has changed from “0x00473864” to “0x00474114”
Append the following two lines at the end: [BufferLog]
Enable=1
Then try the update again - and when it crashes, get the file SetupDbg.log from the Setup folder (not setup.log) and upload it to ftp://ftp.avast.com/incoming
It won’t tell us exactly what happend, but it should narrow the possible range at least…
Thanks.
I’ve uploaded the setupdbg.log as mikenl_setupdb.log
The error was:
pplication popup: avast.setup - Application Error : The instruction at “0x00474114” referenced memory at “0x00f54b60”. The memory could not be “read”.
Click on OK to terminate the program
Click on CANCEL to debug the program
In my temp dir I also found a aswupdsum.ini with the following contents
[UpdateSummary]
UpdateStartTime=24887890
SetupOld=594
PrgOld=594
VPSOld=268840960
LastError=-1073741819