Error on Login in Avast Antivirus - Windows 10

Avast Account (my.avast.com)
1

I can’t login with my google account; always show blank page

2

A long ongoing problem.
Login through the website.

3

but in the antivirus program it continues the same, without starting the session and in trial period, for the same thing :-[

4

What Is, avast version etc.?

5

windows 10 pro and avast antivirus 17.6.2310

6

This is very frustrating, I just purchased a new laptop with Windows 10 and I cannot login to my recently installed Avast premier (the software is up to date.) Why am I paying for Avast when it won’t function on Windows 10 (works just fine on my Windows 7 desktop)

7

problem persist on 17.8.2318 version :frowning:

anyone works on this bug or only interested on steal our money with a product with bugs? >:(

steps:
1- open avast
2- go to login
3- try to login with google
4- after many, many tries, (and without solution from avast) ,think to buy another solution :stuck_out_tongue:

8

Contact support: https://support.avast.com/contact

9

I have the same problem. After reinstalling windows I wanted to use avast again with password browser extention. To do so i need to login to avast to recover my saved passwords, but I can not login with Google account as befor.

10

I contacted the support, many times, but, today the problem persist and support don’t respond me :frowning:

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]

11

Post your ticket-ID.

12

I don’t see any ID, only subject ref on each email from support

[ ref:_00Db0Z3Sf._500b01HHer2:ref ]
[ ref:_00Db0Z3Sf._500b01LZX4k:ref ]
[ ref:_00Db0Z3Sf._5000N1MLMC9:ref ]

I attached a screenshot about the last email from support

13

Submit a ticket here: https://support.avast.com/contact

14

Sorry, I searched about all emails and I find the last ID (from “no_reply” not “support”): 05310612

15

OK, I reported it for you.

16

thanks a lot!!!

17

You’re welcome.

18

Hey guys. Could you inform me if this case will be solved. I’d like to know how to fix the problem, or I will delete avast for ever.

19

since september (when I found it), it’s not fixed.

support always says “reinstall and try again”, and when you answer that this did not fixed my problem", they never contact us again :frowning:

I will consider requesting a refund and buying a kaspersky antivirus

20

Leave Kaspersky. It spies for the russian government. AVG free or Bitdefender free just do it’s job well enough.