error server update

Avast Free Antivirus / Premium Security
1

hi
i’am fench user off avast, after the last update, when avast connect to schearch an update, the connection failled!
copy of message

{\rtf1\ansi{\fonttbl{\f0\fmodern\fprq1\fcharset0 Courier New;}}{\colortbl ;\red0\green0\blue0;\red0\green0\blue128;\red0\green128\blue0;\red128\green0\blue0;}\viewkind4\f0\fs20\cf1 15.04.2004 18:24:44 general: \b\cf1 Started: 15.04.2004, 18:24:44\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf1 Running setup_av_pro-17b (379)\b0\par\cf1 15.04.2004 18:24:44 system: \b\cf2 Operating system: Windows98 ver 4.10, build 2222 [ A ]\b0\par\cf1 15.04.2004 18:24:44 system: \b\cf3 Computer WinName: OFF\b0\par\cf1 15.04.2004 18:24:44 system: \b\cf1 Windows Net User: off\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf1 Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress \b0\par\cf1 15.04.2004 18:24:44 general: \b\cf3 DldSrc set to inet\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf3 Operation set to INST_OP_UPDATE_GET_PACKAGES\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf1 Old version: 17b (379)\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf2 SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1\b0\par\cf1 15.04.2004 18:24:44 system: \b\cf3 Computer DnsName: off\b0\par\cf1 15.04.2004 18:24:44 system: \b\cf3 Computer Ip Addr: 169.254.54.37\b0\par\cf1 15.04.2004 18:24:44 internet: \b\cf2 SYNCER: Type: -1\b0\par\cf1 15.04.2004 18:24:44 internet: \b\cf2 SYNCER: Auth: 0\b0\par\cf1 15.04.2004 18:24:44 package: \b\cf3 Part prg_av_pro-17b is installed\b0\par\cf1 15.04.2004 18:24:44 package: \b\cf3 Part vps-41600 is installed\b0\par\cf1 15.04.2004 18:24:44 package: \b\cf3 Part news-3a is installed\b0\par\cf1 15.04.2004 18:24:44 package: \b\cf3 Part setup_av_pro-17b is installed\b0\par\cf1 15.04.2004 18:24:44 general: \b\cf1 Old version: 17b (379)\b0\par\cf1 15.04.2004 18:24:46 file: \b\cf3 SetExistingFilesBitmap: 382->128->128\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf1 GUID: 20151c40-88a7-11d8-9534-0050bfe30e5d\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf2 Server definition(s) loaded for 'main': 1 (maintenance:0)\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf2 SelectCurrent: selected server 'Test (internal)' from 'main'\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 progress thread start\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 progress start - 1\b0\par\cf1 15.04.2004 18:24:46 general: \b\cf4 progress start - 2\b0\par\cf1 15.04.2004 18:24:51 package: \b\cf1 ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9\b0\par\cf1 15.04.2004 18:24:56 package: \b\cf1 ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9\b0\par\cf1 15.04.2004 18:25:01 package: \b\cf1 ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9\b0\par\cf1 15.04.2004 18:25:08 package: \b\cf1 ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9\b0\par\cf1 15.04.2004 18:25:14 package: \b\cf1 ERROR:HttpGetWinsock, WinsockTcpConnect() returned 0x00002AF9\b0\par\cf1 15.04.2004 18:25:14 general: \b\cf2 InvalidateCurrent: invalidated server 'Test (internal)' from 'main'\b0\par\cf1 15.04.2004 18:25:14 general: \b\cf1 SelectCurrent: unable to find any suitable server in 'main'\b0\par\cf1 15.04.2004 18:25:14 internet: \b\cf4 while trying to get file 'servers.def', error 0x20000004 has occured, try 1\b0\par\cf1 15.04.2004 18:25:14 internet: \b\cf1 tried 1 servers to get file 'servers.def', but failed (0x20000004)\b0\par\cf1 15.04.2004 18:25:14 package: \b\cf1 Tried to download servers.def but failed with error 0x20000004.\b0\par\cf1 15.04.2004 18:25:14 general: \b\cf4 progress end - 1\b0\par\cf1 15.04.2004 18:25:14 general: \b\cf4 progress end - 0\b0\par\cf1 15.04.2004 18:25:14 general: \b\cf4 progress thread end\b0\par\cf1 15.04.2004 18:25:19 general: \b\cf1 Err:Server cat.asw.cz (unknown:80) is down.\b0\par
.

file version : 416-0
compilation date 13 04 2004

2

It happens sometimes when we are all busy updating :wink:
The server could be down/busy.
Trie again in an hour or so.
If this still doesn’t work, make sure you don’t block the Avast! update engine with your firewall if you have one.

Bonne chance.

Fast

3

I’m almost 99% sure that this is a firewall/proxy problem.

See faq.avast.com for more help.

(next time better use an excerpt from setup.log file without all that rtf 8))