Error when installing avast 4.7

Avast Free Antivirus / Premium Security
1

After an uncomplete web update, avast won’t start.
I try to uninstall and reinstall avast unfortunaly!
Next a try awsClear.exe to uninstall avast.

When i try a newer install of avast, the process failed.

I found the information below in the log file:

21.04.2007 19:49:22 general: Started: 21.04.2007, 19:49:22
21.04.2007 19:49:22 general: Running setup_av_pro-3da (986)
21.04.2007 19:49:22 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
21.04.2007 19:49:22 system: Windows Net User: KAMARCO\marc lejeune
21.04.2007 19:49:22 general: Cmdline: /sfx /sfxstorage C:\DOCUME~1\MARCLE~1\LOCALS~1\Temp_av_sfx.tm~a02232" /srcpath “C:\Documents and Settings\marc lejeune\Bureau”

21.04.2007 19:49:22 general: Old version: ffffffff (-1)
21.04.2007 19:49:22 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 0
21.04.2007 19:49:22 general: GUID: 6c5c3683-acfb-473b-a019-b7ef83579f51
21.04.2007 19:49:22 general: SelectCurrent: selected server ‘tmp sfx storage’ from ‘sfx’
21.04.2007 19:49:22 package: GetPackages - set proxy for inet
21.04.2007 19:49:22 internet: SYNCER: Type: use IE settings
21.04.2007 19:49:22 internet: SYNCER: Auth: another authentication, use WinInet
21.04.2007 19:49:44 package: Load C\DOCUME~1\MARCLE~1\LOCALS~1\Temp_av_sfx.tm~a02232\prod-av_pro.vpu
21.04.2007 19:49:50 general: Selected group: Instant Messaging
21.04.2007 19:49:50 general: Selected group: P2P Shield
21.04.2007 19:49:50 general: Selected group: Internet Mail
21.04.2007 19:49:50 general: Selected group: Outlook/Exchange
21.04.2007 19:49:50 general: Selected group: Network Shield
21.04.2007 19:49:50 general: Selected group: Web Shield
21.04.2007 19:49:50 general: Selected group: Standard Shield
21.04.2007 19:49:50 general: Selected group: Skins
21.04.2007 19:49:50 general: Selected group: French language extension
21.04.2007 19:49:50 general: Selected group: French help
21.04.2007 19:49:50 general: Selected group: Professional Edition
21.04.2007 19:49:50 general: Selected group: Script Blocking
21.04.2007 19:49:51 package: Load C\DOCUME~1\MARCLE~1\LOCALS~1\Temp_av_sfx.tm~a02232\prod-av_pro.vpu
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_core-38a.vpu, returned 0x00000000

21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_dll40c-6d.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_hlp40c-187.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_pro-23d.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\av_pro_skins-13.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\avscan-299.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\winsys-2.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\winsysgui-2.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vps-73400.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\vpsm-73402.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\news409-32.vpu, returned 0x00000000
21.04.2007 19:49:52 package: DldPackage: C:\Program Files\Alwil Software\Avast4\Setup\jrog-1.vpu, returned 0x00000000
21.04.2007 19:49:58 package: vps: needs to be updated [073402]
21.04.2007 19:49:58 general: setup: updated
21.04.2007 19:49:58 general: setif: updated
21.04.2007 19:49:58 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\images\background.bmp
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\Aavm4h.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AavmGuih.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AavmRpch.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhResMai.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ahResMes.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhResNS.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhResOut.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ahResP2P.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhResStd.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhResWS.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhRuiMai.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ahRuiMes.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhRuiNS.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhRuiOut.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ahRuiP2P.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhRuiStd.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\AhRuiWS.dll
21.04.2007 19:49:59 file: Error direct moving file: C:\Program Files\Alwil Software\Avast4\ashBase.dll
21.04.2007 19:49:59 file: Direct delete of file: C:\Program Files\Alwil Software\Avast4\ash1.tmp
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashCfgP.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashCfgT.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashChest.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashOutXt.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashShA64.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashShell.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashSODBC.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashSSqlt.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashSXML.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashTask.dll
21.04.2007 19:49:59 file: Direct move of file: C:\Program Files\Alwil Software\Avast4\ashUInt.dll
21.04.2007 19:49:59 file: Error direct moving file: C:\Program Files\Alwil Software\Avast4\ashWsFtr.dll
21.04.2007 19:49:59 file: Direct delete of file: C:\Program Files\Alwil Software\Avast4\ash2.tmp
21.04.2007 19:49:59 file: ERROR:Install file:C:\Program Files\Alwil Software\Avast4\ashWsFtr.dll, code:0x00000020
21.04.2007 19:49:59 system: Error copying driver file C:\WINDOWS\system32\drivers\aswmon.sys (0x00000003)
21.04.2007 19:49:59 system: Error copying driver file C:\WINDOWS\system32\drivers\aswmon2.sys (0x00000003)

Please Help!!!

2

Did you use the common uninstall procedure (Control Panel / Add/Remove programs) before using the uninstall tool (http://www.avast.com/eng/avast_uninstall_util.html)?

If you manually try to delete the C:\WINDOWS\system32\drivers\aswmon.sys and C:\WINDOWS\system32\drivers\aswmon2.sys files, what do you get? Maybe you need to be at Safe Mode.
Then try to install again. Anyway, it’s strange that the setup could not manage this directly.

3

Thanks for your help.
I found my problem.
The problem <

4

the problem occurs after the installation of spy doctor (google pack)
I removed this software and the install worked

5

Indeed Spyware Doctor could block the startup items of avast and mess the installation…

Edited, the name of the program I was thinking first time…

6

Is it Spy Doctor or Spyware Doctor?

If Spy Doctor, see http://www.spywarewarrior.com/rogue_anti-spyware.htm - under SpyLax