Error while running vpsupd.exe

Avast Free Antivirus / Premium Security
1

Friends,

I receive the following error while I try to update the virus definations for Avast 4.7 home edition.

If you come across some solution or way arounds to this problem then kindly let me know.

errorcodes are:
SI:0x00000005
ST:0x20000019
LE:0x00000000

The error is attached to this thread.

Thanks and Regards
Rohit.

2

In order to use vpsupd.exe, you must always use the latest version of the program.
Now, the latest version of the program is 4.7.1043 (but it seems you’re using version 4.7.1001).

Please update to the latest version by downloading its setup package and running it on the machine in question (this will work if the machine is not connected to the Internet, which I suppose is the case here as you’re using vpsupd.exe to update the virus database).

Cheers
Vlk

3

Strange Vlk… I can use vpsupd.exe in an off-line computer using 4.7.1001… ???

4

Please send me file setup.log from folder C:\Program Files\Alwil Software\Avast4\Setup, I’ll check it for details.

5

Please find the log file attached…

Thanks
Rohit.

6

I think Forejt was asking you to email him a copy, click the email envelope in his details.

7

So, is avast working on your machine?
I.e. do you see the avast tray icon?

Thanks
Vlk

8

Initially when I ran the setup of avast I used to see the icon in the system tray, however there had been some problems with my PC and then now it doesnt show up in the system tray. However I can run the program from Start–>Programs menu and it does the scanning.

However I noticed that there is some virus sitting in my machine and hence thought of giving it a through scan. So I first went to get the updates and thats where I noticed this error.

Thanks
Rohit.

9

Probably that virus broke avast installation. I recommend to reinstall it completely.
Download uninstall utility here:
http://www.avast.com/eng/avast-uninstall-utility.html
Run it to uninstall avast, then restart Windows and install avast again.