errors can't update ????????

Avast Free Antivirus / Premium Security
1

help!!!

can someone tell me what’s it this, i have clues or ideas to fix this.

31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp413’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp414’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘winsys’, containing 3 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp415’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll804’, containing 15 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp416’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll40A’, containing 28 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp418’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp419’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll41a’, containing 6 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll41b’, containing 32 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll41d’, containing 12 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll41f’, containing 25 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp40b’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp816’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp40c’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll43e’, containing 16 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp40e’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll81a’, containing 24 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll410’, containing 32 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll411’, containing 34 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp42f’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll412’, containing 25 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_core’, containing 10 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll413’, containing 32 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll414’, containing 19 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll415’, containing 31 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll416’, containing 31 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘winsysgui’, containing 3 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp401’, containing 3 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll418’, containing 20 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp402’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp403’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll419’, containing 31 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp404’, containing 3 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp405’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp406’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp407’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp424’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp408’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp409’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll40b’, containing 25 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll40c’, containing 33 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll816’, containing 6 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll40e’, containing 31 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp804’, containing 4 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘avscan’, containing 4 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp40A’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll42f’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_pro’, containing 10 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp41a’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp41b’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp41d’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll401’, containing 3 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_skins’, containing 5 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp41f’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll402’, containing 22 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll403’, containing 8 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll404’, containing 15 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp43e’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll405’, containing 38 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll406’, containing 13 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll407’, containing 31 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll408’, containing 17 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll424’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp81a’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_dll409’, containing 42 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp410’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp411’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘av_pro_hlp412’, containing 11 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘vpsm’, containing 1 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘vps’, containing 130 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘news405’, containing 1 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘news409’, containing 1 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘setif_av_pro’, containing 10 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘setup_av_pro’, containing 7 subversions
31.10.2007 18:09:05 package: Loaded pkg info ‘jrog’, containing 26 subversions

31.10.2007 18:09:05 general: Invalid value (1193842660)
31.10.2007 18:09:05 general: Invalid licence: 0x0000A4A6
31.10.2007 18:09:05 general: progress end - 1
31.10.2007 18:09:05 general: Err:The license key for this product is invalid or expired.License is valid until: Wednesday, December 31, 1969Current date: Wednesday, October 31, 200

2

a) Check your system date and time.
b) The Registration key is valid for 14 months. Has this period expired? Register again (for free).
c) Use copy & paste method to apply the key (take care to not copy the ‘last’ blank space at the end of the paragraph: copy only the key).

3

Related topics:
http://forum.avast.com/index.php?topic=12903.msg108940#msg108940
http://forum.avast.com/index.php?topic=15131.msg127630#msg127630
http://forum.avast.com/index.php?topic=13365.msg112858#msg112858
http://forum.avast.com/index.php?topic=19894.msg167065#msg167065

4

sorry the log take too much space, so i cut the first part.

here is the first part of log.

01.11.2007 09:25:04 general: Started: 01.11.2007, 09:25:04
01.11.2007 09:25:04 general: Running setup_av_pro-432 (1074)
01.11.2007 09:25:04 system: Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
01.11.2007 09:25:04 system: Computer WinName: FAMILY
01.11.2007 09:25:04 system: Windows Net User: FAMILY\WrinkleMonkey
01.11.2007 09:25:04 general: Cmdline: /downloadpkgs /noreboot /updatevps /silent /progress
01.11.2007 09:25:04 general: DldSrc set to inet
01.11.2007 09:25:04 general: Operation set to INST_OP_UPDATE_GET_PACKAGES
01.11.2007 09:25:04 general: Old version: 3ae (942)
01.11.2007 09:25:04 general: SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
01.11.2007 09:25:04 system: Computer DnsName: FAMILY
01.11.2007 09:25:04 system: Computer Ip Addr: 192.168.1.102
01.11.2007 09:25:04 internet: SYNCER: Type: use IE settings
01.11.2007 09:25:04 internet: SYNCER: Auth: another authentication, use WinInet
01.11.2007 09:25:04 package: Part prg_av_pro-432 is installed
01.11.2007 09:25:04 package: Part vps-7103101 was guessed as installed
01.11.2007 09:25:04 package: Part news-4b is installed
01.11.2007 09:25:04 package: Part setup_av_pro-432 is installed
01.11.2007 09:25:04 package: Part jrog-1d was guessed as installed
01.11.2007 09:25:04 general: Old version: 3ae (942)
01.11.2007 09:25:05 file: SetExistingFilesBitmap: 1045->150->59
01.11.2007 09:25:05 general: GUID: a9cad0ab-9c9d-4729-8f88-ae4061320ed1
01.11.2007 09:25:06 general: Server definition(s) loaded for ‘main’: 166 (maintenance:0)
01.11.2007 09:25:06 general: SelectCurrent: selected server ‘Download107 AVAST server’ from ‘main’
01.11.2007 09:25:06 package: GetPackages - set proxy for inet
01.11.2007 09:25:06 internet: SYNCER: Type: use IE settings
01.11.2007 09:25:06 internet: SYNCER: Auth: another authentication, use WinInet
01.11.2007 09:25:06 general: Entered SetupProcessPro::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2007 09:25:06 general: Entered SetupProcessWin32Avast::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2007 09:25:06 general: Entered SetupProcessWin32::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2007 09:25:06 general: Entered SetupProcess::Do( INST_OP_UPDATE_GET_PACKAGES )
01.11.2007 09:25:06 general: progress thread start
01.11.2007 09:25:06 general: progress start - 1
01.11.2007 09:25:06 general: progress start - 2
01.11.2007 09:25:07 general: Used server: http://download107.avast.com/iavs4x
01.11.2007 09:25:08 general: Server definition(s) loaded for ‘main’: 166 (maintenance:0)
01.11.2007 09:25:08 general: SelectCurrent: selected server ‘Download29 AVAST server’ from ‘main’
01.11.2007 09:25:08 package: GetPackages - set proxy for inet
01.11.2007 09:25:08 internet: SYNCER: Type: use IE settings
01.11.2007 09:25:08 internet: SYNCER: Auth: another authentication, use WinInet
01.11.2007 09:25:08 general: Used server: http://download29.avast.com/iavs4x
01.11.2007 09:25:08 general: Used server: http://download29.avast.com/iavs4x
01.11.2007 09:25:08 package: Load C:\Program Files\Alwil Software\Avast4\Setup\prod-av_pro.vpu
01.11.2007 09:25:08 package: LatestPartInfo: jrog = jrog-1d
01.11.2007 09:25:08 package: LatestPartInfo: news = news-4b
01.11.2007 09:25:08 package: LatestPartInfo: program = prg_av_pro-432
01.11.2007 09:25:08 package: LatestPartInfo: setup = setup_av_pro-432
01.11.2007 09:25:08 package: LatestPartInfo: vps = vps-7103101
01.11.2007 09:25:08 package: Loaded pkg info ‘av_pro_hlp413’, containing 7 subversions
01.11.2007 09:25:08 package: Loaded pkg info ‘av_pro_hlp414’, containing 7 subversions
01.11.2007 09:25:08 package: Loaded pkg info ‘winsys’, containing 3 subversions
01.11.2007 09:25:08 package: Loaded pkg info ‘av_pro_hlp415’, containing 11 subversions

it can’t be expired because i just this Avast software on July 2007. it work fine after a month or two it stated to have this problem; i tried uninstall and reinstall again, but this problems can’t fix. i check my system log and is correct; i don’t know what to do so i uninstall and used demo norton 360 to protect my computer for time being.

please help :cry:

5

Please post a screenshot of avast! About box, with the “Registration key” section expanded.

6

i did make a screenshots, but didn’t do anything, check every where in the computer files can’t find it.

you want me to post the log come with the registration key?

7

To know how to post a screenshot, see http://forum.avast.com/index.php?topic=8982.0
You can use Gadwin PrintScreen to get a screenshot (http://www.gadwin.com/printscreen/) or the free version of WinSnap 1.1.10 (http://www.filehippo.com/download_winsnap/?2173).

8

hope this work

9

It should help… We must wait for the programmers’ final word.

10

Where did you get such a license key?
I’m quite sure it wasn’t purchased in our online shop or by our resellers…

11

it was a gift from my brother friend; personally i don’t know him well.

why is there a problems with it???

12

Sure. It’s not a legit one, it was cracked or keygen generated.

13

i didn’t know that, so what am i suppose to do know??

14

The possibilities would be:

  • uninstall avast, or
  • purchase a valid key, or
  • install the free Home version (which you could do be registering on our web and entering the license key you receive into the current program)