Extra iexplore *32 process High Memory Multiple Processors Slows Computer

Viruses and worms
1

Hi,

I have a iexplore *32 process that opens every time I open internet explorer. I can manually close it but it immediately reopens. If I close explorer it stays open until I manually close it then it won’t reopen by itself. The memory usage gets high enough to slow the computer down and prevent videos from playing. I have tried the following:

Microsoft Security Essentials
Spybot Search and Destroy
Malwarebytes Anti-Malware
Combofix
TDssKiller
Farbar Scanner
RogueKiller
RootkitRemover
aswMBR

Nothing works or finds anything. I’m at a loss and appreciate any help please.

Thanks

2

Oh and forgot MCShield

3
Farbar Scanner
this would be the important logs .... frst.txt and additional.txt
4

Hi I will need the FRST logs but could you run a fresh scan after this

  1. Close any open browsers.

  2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

  3. Open notepad and copy/paste the text in the quotebox below into it:

File:: c:\windows\system32\drivers\tkwtubyo.sys

Driver::
tkwtubyo

Save this as CFScript.txt, in the same location as ComboFix.exe

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

Refering to the picture above, drag CFScript into ComboFix.exe

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

5

Thank you for the fast response. The new logs are attached.

6

Could you let me know how the computer is after this

CAUTION : This fix is only valid for this specific machine, using it on another may break your computer

Open notepad and copy/paste the text in the quotebox below into it:


CreateRestorePoint: 
HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
HKU\S-1-5-21-3313072938-3961112263-734947448-1001\SOFTWARE\Policies\Microsoft\Internet Explorer: Policy restriction <======= ATTENTION
ProxyServer: [S-1-5-21-3313072938-3961112263-734947448-1001] => 192.168.1.2:80
S3 MFE_RR; \??\C:\Users\Anon\AppData\Local\Temp\mfe_rr.sys [X]
2014-11-08 21:52 - 2014-11-08 21:52 - 0000448 ____H () C:\Users\Anon\AppData\Roaming\麽鎒駓覜
2014-11-08 21:52 - 2014-11-09 00:16 - 0000424 _____ () C:\ProgramData\@system.temp
Reg: reg delete HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
Reg: reg add HKLM\SOFTWARE\Policies\Microsoft\Windows\IPSec\Policy\Local /f
RemoveProxy:
EmptyTemp: 
CMD: bitsadmin /reset /allusers

Save this as fixlist.txt, in the same location as FRST.exe

https://dl.dropboxusercontent.com/u/73555776/FRSTfix.JPG

Run FRST and press Fix
On completion a log will be generated please post that

7

Hi.

Unfortunately it still has that extra process.

Log and pic are attached.

Thanks :slight_smile:

8

As you have a 64bit system you will always have 2 IE processes, one holds recovery data if it crashes

How is it behaving otherwise

9

It’s better :slight_smile:

The extra process can still get pretty big (160k) but it’s not continually getting larger and the CPUs stays at 0 after an initial loading.

Addendum: It turns out the extra process still isn’t closing though. Is that supposed to happen too?

Can you please tell me what was wrong?

I really appreciate your help thank you!!!

10

Oh and another follow-up question. Why do the second processes use so much more data?

I may have spoken too soon as well, I’m not sure. I just had a window open that had a secondary process using 500k in memory and the computer froze while trying to load it.

This one is using 135k right now. Seems like a lot of data for a forum.

Do you think this is just how explorer works now or do you think I might have a virus/Trojan?

Thanks

11

My IE is using 128Mb at the moment with just 2 tabs open

Lets have a fresh FRST scan but I think it may just be a windows glitch, no harm in checking though

12

Ok. Here you go.

Thanks :slight_smile:

13

Could you go to this location and delete the folder :

C:\Users\Anon\AppData\Roaming\麽鎒駓覜

14

Hi,

That was a weird file. No idea where it came from but it’s deleted now. Here are the new logs.

There’s still a 128k second process but no lag or anything. I’m also a lot more comfortable now that it doesn’t look like there’s a virus.

Is there anything else I should try or do you think I’m good to go?

Thank you very much.

15

Subject to no further problems :slight_smile:

I will remove my tools now and give some recommendations, but, I would like you to run for 24 hours or so and come back if you have any problems

Now the best part of the day ----- Your log now appears clean :thumbsup:

A good workman always cleans up after himself so…The following will implement some cleanup procedures as well as reset System Restore points:

Remove Combofix

Click Start then Run.
On Windows7 or Vista you may use Start Search field if Run is not available.
In the box copy/paste the following command:

ComboFix /Uninstall

Note that there is a space between " ComboFix " and " /Uninstall " .

Then click OK (or press Enter ).
Wait for the uninstall process to complete.

Remove tools

Download and run Delfix
Select the options as shown

https://dl.dropboxusercontent.com/u/73555776/delfix.JPG

: Keep Java Updated :

WARNING: Java is the #1 exploited program at this time. The Department of Homeland Security recommends that computer users disable Java
See this article

I would recommend that you completely uninstall Java unless you need it to run an important software.
In that instance I would recommend that you disable Java in your browsers until you need it for that software and then enable it. (See How to diasble Java in your web browser and How to unplug Java from the browser)

If you do need to keep Java then download JavaRa
Run the programme and select Remove Java Runtime. Uninstall all versions of Java present
Once done then run it again and select Update Java runtime > Download and install Latest version

https://dl.dropboxusercontent.com/u/73555776/javara.JPG

Now that you are clean, to help protect your computer in the future I recommend that you get the following free programmes:

CryptoPrevent install this programme to lock down and prevent crypto ransome ware

https://dl.dropboxusercontent.com/u/73555776/CryptoPrevent.JPG

Malwarebytes.

Update and run weekly to keep your system clean

Unchecky

Click on the link above to be taken to Unchecky.com
click the very large Download button.
click Save
Click Open folder
Right click on the Unchecky_setup and choose to Run as Administrator
Once open click the Install button.
Then click on Finish
Unchecky is now installed and will help you keep unwanted check boxes unchecked, this is a fire and forget programme :wink:

It is critical to have both a firewall and anti virus to protect your system and to keep them updated.

To learn more about how to protect yourself while on the internet read this little guide Best security practices Keep safe :wave:

16

It seems better. It’s been freezing and crashing less often.

Thank you very much!