In the last couple of weeks I have found that I can no longer play any video in Facebook.
The problem is only apparent in the Avast Secure Browser, and only with videos within Facebook.
I can watch videos in other sources fine in ASB.
I can do everything else in FB fine in ASB.
I can watch videos in FB in any of the other browsers I have tried.
I have cleared buffers, deleted all downloaded content, reinstalled Chrome and Avast browsers but the problem remains.
Anyone have any other ideas?
I am experiencing the exact same problem.
No problem here.
Which version of Secure Browser are you using?
Not sure if the issue im having started with the update or not but the last day or so, videos on Facebook play about 5 seconds in then i get an error and the video stops. Ive tried restarting windows & clearing history/cache. It doesnt seem to happen on regular Chrome, just on Avast Secure Browser. It says my version is up to date Version 88.0.7977.151 (Official Build) (64-bit). Any Ideas??? Thanks
Is that every video on Facebook? I’m not having that problem here.
Hello!
Do you have this problem with every video on Facebook?
Can you please provide Diagnostic Information? You can find it in Settings => About Avast Secure Browser => Diagnostic Information.
Thanks!
Olga.
Could you please provide us with more details for investigation of this issue?
We need the info from secure://media-internals/ for the specified video
How to get this info:
Thank you!
I have the same problem! This is from media-internals:
render_id: 17
player_id: 9
origin_url: https://www.facebook.com/
kFrameUrl: https://www.facebook.com/
kFrameTitle: (10) Facebook
url: blob:https://www.facebook.com/5ea84874-46f7-466b-87f6-315ac148b90a
kTextTracks:
info: Selected MojoVideoDecoder for video decoding, config: codec: vp9, profile: vp9 profile0, level: not available, alpha_mode: is_opaque, coded size: [640,362], visible rect: [0,0,640,362], natural size: [640,362], has extra data: true, encryption scheme: Unencrypted, rotation: 0°, flipped: 0, color space: {primaries:BT709, transfer:BT709, matrix:BT709, range:LIMITED}
pipeline_state: kSuspended
kAudioTracks: [object Object]
kVideoTracks: [object Object]
kIsAudioDecryptingDemuxerStream: false
kAudioDecoderName: WMFAudioDecoder
kIsPlatformAudioDecoder: false
kIsVideoDecryptingDemuxerStream: false
kVideoDecoderName: MojoVideoDecoder
kIsPlatformVideoDecoder: true
dimensions: 640x362
kResolution: 640x362
duration: 13.027006
pipeline_buffering_state: [object Object]
event: kSuspended
From Media Internals
render_id: 73
player_id: 51
origin_url: https://www.facebook.com/
kFrameUrl: https://www.facebook.com/thedodosite
kFrameTitle: The Dodo | Facebook
url: blob:https://www.facebook.com/d42fcfd4-2439-4268-970c-ad8a6c64b7d5
kTextTracks:
info: Selected MojoVideoDecoder for video decoding, config: codec: vp9, profile: vp9 profile0, level: not available, alpha_mode: is_opaque, coded size: [720,1280], visible rect: [0,0,720,1280], natural size: [720,1280], has extra data: true, encryption scheme: Unencrypted, rotation: 0°, flipped: 0, color space: {primaries:BT709, transfer:BT709, matrix:BT709, range:LIMITED}
pipeline_state: kSuspended
kVideoTracks: [object Object]
kAudioTracks: [object Object]
kIsAudioDecryptingDemuxerStream: false
kAudioDecoderName: WMFAudioDecoder
kIsPlatformAudioDecoder: false
kIsVideoDecryptingDemuxerStream: false
kVideoDecoderName: MojoVideoDecoder
kIsPlatformVideoDecoder: true
dimensions: 720x1280
kResolution: 720x1280
duration: 180.267
pipeline_buffering_state: [object Object]
event: kSuspended
Diagnostic Information
executable_path=C:\Program Files (x86)\AVAST Software\Browser\Application\AvastBrowser.exe
profile_path=C:\Users\Wizar\AppData\Local\AVAST Software\Browser\User Data\Default
os_version=Windows 10 v1909 (x64)
av_version=20.10.2442
urlscanner_version=1.7.0.287
host_prefix=
browser_version=88.0.7977.151 (Official Build (64-bit))
cgid=312
cid=3211
uid=e971f8412b844debb40d03ddd7585a7b
Channel: stable
OS language: en-us
Browser language: en-US
Search Engine URL: https://www.google.com/search?client=avast&q={searchTerms}
Omaha version: 1.8.1065.0
Enabled extensions:
ahfgeienlihckogmohjhadlkjgocpleb : Web Store : 0.2
dmfdacibleoapmpfdgonigdfinmekhgp : Avast SecureLine VPN : 1.5.1.839
ekmkelgimdicdgkflkakgmjcghgpdnji : Messaging : 1.3.0.202
kdhipfbocahipinepiahppeionfbahlg : Avast Video Downloader : 2.4.121
khoabckdcnciingnnklkfgdhnniefnod : Avast HTTPS Encryption : 20.8.13.16
kmediagceboldddnnajkcochbkfkedel : Avast Anti-Tracking : 1.23.0.675
kmendfapggjehodndflmmgagdbamhnfd : CryptoTokenExtension : 0.9.74
lhnnoklckomcfdlknmjaenoodlpfdclc : Avast Bank Mode : 1.3.0.37
mecokbmnofclapimmlnfegiohceoaocc : Avast Performance Manager : 1.2.220
mfehgcgbbipciphmccgaenjidiccnmng : Cloud Print : 0.1
mhjfbmdgcfjbbpaeojofohoefgiehjai : Chrome PDF Viewer : 1
nkeimhogjdpnpccoofpliimaahmaaome : Google Hangouts : 1.3.15
nmebbcjdbhgggcgohlnlgadkmjiedfbc : Avast Hack Check : 1.2.341
ooeobdingfeedklanlfcjhffgennflke : Avast Adblock : 2.1.194
pkedcjkdefgpdelpbcmbmeomcjbeemfm : Chrome Media Router : 8820.1109.0.1
Disabled extensions:
beghmmhchncjignfbfnemngnlnjdmbcb : Avast Anti-Fingerprinting : 2.5.181
emhginjpijfggbofeediiojmdlmlkoik : Avast Passwords : 2.0.4569
I’m having this issue too.
I solved everything after deleting all the files in the hidden folder “C: \ Users \ … \ AppData \ Local \ AVAST Software \ Browser” Unfortunately, all personal settings and bookmarks are lost
So is there any other way to solve this without deleting all bookmarks and stuff?
Maybe it’s time for a clean install of the Secure Browser
Download the installer from here, https://www.avast.com/en-us/secure-browser
Download the Secure Browser Removal tool from here, https://download.avastbrowser.com/avast_secure_browser_uninstall.exe
Save your Bookmarks via the Book Marks Manager if you have custom bookmarks so you can import them when you re-install.
Uninstall Secure Browser via Programs and Features - Reboot
Run the removal tool, reboot, run the installer import your favorites if you saved them.
A video to help with the installation: https://youtu.be/r_VLA0HMLQM
Report back if that’s solved the problem or not.
Avast has offered a separate tool to totally remove the Secure Browser if the above instructions don’t work.
You can find that tool here, https://forum.avast.com/index.php?topic=230288.msg1531315#msg1531315
Well, tried that but no success …
I have the same problem with a stream player.
I can watch the video in a pc without Avast but not in another 3 with Avast. I could until February, something change 
I just updated avast. I didn’t solve the problem with the player
What player?
Nevermind. The problem is not related with Avast :-\
Thanks for the clarification. That’s why I asked about the player. You shouldn’t need one.