failed to create rescue disk

Avast Free Antivirus / Premium Security
1

I cannot create a rescue disk, and get the following in the Event log:

3/1/2015 4:30:21 PM Rescue Disc - WinPE2 creator create target medium failed (“C:\Program Files\Windows Kits\8.0\Assessment and Deployment Kit\Deployment Tools\x86\Oscdimg\oscdimg.exe” -n -o “-bC:\Windows\TEMP_avast_\unp143831085.tmp\WinPE2\fwfiles\etfsboot.com” “C:\Windows\TEMP_avast_\unp143831085.tmp\WinPE2\media” “C:\Windows\TEMP_avast_\unp143831085.tmp\AvastPE.iso”), EC 00000005

The error code 00000005 doesn’t help me troubleshoot the problem. May I please have some help from Avast support in resolving this issue.

Thank you :o

2

→ https://forum.avast.com/index.php?board=6.0

3

@Asyn - Thank you for the reply. Unfortunately there is nothing at the supplied link that will help me with this issue. Does any one else have specifics as to what is causing this problem, and how to resolve it?

Regards ???

4

It should be standard Windows error code
https://msdn.microsoft.com/en-us/library/windows/desktop/ms681382(v=vs.85).aspx

EC 00000005 means ERROR_ACCESS_DENIED . Did you set directory C:\Windows\TEMP_avast_\unp143831085.tmp as output path for AvastPE.iso ? You probably don’t have rights as standard user to write there.

5

@Martin Kudlicka - Thank you for the reply. No, the output destination for the iso was a newly created and empty folder on the desktop. The temp file path shown in the event log was created by Avast, in the process of attempting to create the iso.

Regards 8)

6

@Martin Kudlicka - This issue has been resolved. Your explanation of the error code prompted me to look at Windows/Temp. I had a permissions problem, and was being denied access. This has been rectified and Rescue USB/Disks are now reliably created.

Thank you for your assistance in this matter. :slight_smile: