system
January 27, 2010, 9:47am
1
Dear support,
We are running a website where your software showing a false positive virus alert.
hXXp://www.hardsextube.com/{gzip}
I hope you understand the importance of this post and help us to resolve this issue right now, this kind of FP causing us huge damages every hour.
Also it would be nice to know there is any official way / representative contact to talk to prevent problems like this in the future and resolve faster.
We really trust in your service and hope your company able resolve this in hours.
Thanks for your assistance.
system
January 27, 2010, 10:04am
2
UPDATE:
We have removed this creative (What is not a trojan) now the false positive gone
We are going to contact this company also because they are running a very huge ad network
Pondus
January 27, 2010, 10:05am
3
system
January 27, 2010, 10:09am
4
References to 1 suspicious domain found. / one link was suspicious
I have removed that link. I hope you understand the problem is not with my site but the protraffic javascript creative. Your answer is … doh.
http://traffic.alexa.com/graph?&w=400&h=220&o=f&c=1&y=t&b=ffffff&r=6m&u=hardsextube.com&&u=avast.com&
system
January 27, 2010, 10:16am
5
http://www.unmaskparasites.com/security-report/?page=www.hardsextube.com
This page seems to be
Still waiting for an answer because now we literally loosing money every minute because had to remove that creative.
jsejtko
January 27, 2010, 10:27am
6
Hello,
This “false positive” will be fixed in the next vps update. Another Ad server that was used to deliver bad content.
Regards
system
January 27, 2010, 10:32am
7
Thank you for your help sir!
Is there any officical way to report this problems instead a public forum for the future?
Avast is the best, when the next update will be deployed?
system
January 27, 2010, 10:53am
8
Another question appeared here in office:
When they delivered bad content and what was it?
Who able to provide this information?
Since when they was in the virus database?
Thank you for your further help.
system
October 7, 2010, 7:14am
9
hi i also got this in pc. unfortunately i cant remove it. any help?
system
October 7, 2010, 2:44pm
11
you’re replying to topic which was created months ago. I really doubt topic starter will ever see your post.
Start new topic, instead of bumping old one with quite different problem.
Milos
October 7, 2010, 4:45pm
12
Thank you for your help sir!
Is there any officical way to report this problems instead a public forum for the future?
Avast is the best, when the next update will be deployed?
Hello,
Is there any officical way to report this problems instead a public forum for the future?
you can send email to virus@avast.com and put "False positive" to subject.
Milos
I guess they will be very happy lol
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