Avast just claimed a file I’ve used for almost 10 years to run mp4 files has a virus. I’ve tried to Exclude and Restore the file and removed it from Quarantine, but my computer now won’t acknowledge the mp4 format when running IrfanView or Nero. How do I get Avast to allow the file be loaded again? Thanx!
Is there an update on how to restore being able to view mp4 files on my computer?
As for how I know Avast is blocking it I was using Nero and loading mp4 files to burn to DVD when a message popped up. I can’t recall what it said but it asked if I wanted to reboot my computer to do something. After that I haven’t been able to load mp4 files and have been forced to convert them to avi, which I don’t want to do.