Family Tree Maker 2012 blocked

General Topics
1

I am trying to get FTM 2012 to work on my home computer. If I disable Avast, it will connect online. Otherwise, FTM says it does not have an Internet Connection (which it should).

The FTM online help mentions allowing programs to pass through the Windows Firewall. Is there something I should do with Avast to make FTM work?
I am using the free version at home (paid version at work).

Thanks.

2

avast! GUI → Web Shield → Expert Settings → Main Settings
Enable: Scan traffic from well-known browser processes only

3

If the above suggestion from Asyn works, then you might want to tweak the Web Shield a little bit more. Instead of allowing “all” processes (by using that settings Asyn just mentioned), you could try adding the specific process of FTM to the web shield settings, and then change the first option (“well-known browser processes only”) back to its original setting. This may help you narrow down the actual processes that are being allowed, while keeping the rest still scanned by the Web Shield.

If the site you are connecting to has a known url (and you trust it), then you could also add this to the Web Shield settings, but only if the processes exclusions is not enough.

Both, the process and the url settings, are under Web Shield → Expert settings → “exclusions”.

Please report back.

4

I’ve tried the suggestions above and am still blocked. I’ve even added all the exe files for Family Tree Maker to the Windows firewall to no avail.

Any other suggestions?

5

I’m having the same problem. I don’t like to have to turn off Avast to get FTM to work.

6

Please explain in more detail what is happening (any errors, etc.) and what you have tried to resolve it ?

7

FTM 2012 synchronizes data between a local file and one hosted on Ancestry.com when changes are made to either one. The synchronization can be done automatically when connected or on command. Avast blocks this synchronization. I get no messages at all - the process simply doesn’t proceed or the program crashes. It works fine when I disable Avast.

I’ve tried web shield exclusions: http://.ancestry.com, http://.familytreemaker.com

8

I got it to work!

I added ftm.exe to processes to exclude