File blocked even when in exclusions

Avast Business Cloud Management Console & Clients
1

Hi.

I have an issue with exclusions in the filesystem shield.

I have the following exclusion in the webinterface (yes, its saved):
C:\Windows\assembly\Nativelmages_v4.0.30319_32\protonic.ea8c684a67#*

But, every client still blocks:
C:\Windows\assembly\NativeImages_v4.0.30319_32\protonic.ea8c684a67#\eec8f2ee13735ef64840f618b2ebe6fa\protonic.easyjob.Resources.ni.dll

The number eec8f2ee13735ef64840f618b2ebe6fa changes with updates, so cant include that in filepath.
What to do?

Thanks.

Regards, Simon

2

Try adding to the global exclusions instead of just the filesystem shield, see if it makes a difference.

But looking at it from a different angle, what indication do you have that it is blocked? Perhaps we should discover why it is blocked in the first place, since I think that’s just .NET stuff in there and shouldn’t be blocked unless it is truly malicious :wink:

Maybe being a .NET thing it is not handled in the same way as a “file”. I’d maybe ask tech support on this one…

3

*\protonic.easyjob.Resources.ni.dll should work.

4

Hi.

It should be safe, i tried sending it to virustotal and only Avast reacted to the file.

Thanks! I’ll try *\protonic.easyjob.Resources.ni.dll

5

You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php