Firefox window and IE window are not opening at all....

General Topics
1

After installing Avast 4.7 Home Edition…when i try to open firefox or IE the window itself is not opening…i have configured those proxy settings and all…but the window itself is not opening…but if i see the processes in the task manager firefox.exe and Iexplorer.exe are running…but those windows are not appearing at all…please help me out…but if i uninstall Avast and restart computer everything just works fine…i have installed and uninstalled Avast several times…please help…other than this Avast is simply superb…

2

Are you using any other antivirus in your computer? Did you use in the past?
Any other security program that could interfere? This is a very strange error as you can imagine, tons of users, like me now, use a browser and avast…

3

Which firewall are you using and, are you allowing avast in your firewall?

4

My god…!! Avast forced me to make system restore…!!! i’m not using any other antivirus or Firewall…i even turned off Windows firewall…still i’m not able to open either firefox or IE or Opera…all other programs are just working fine…i even faced difficulty in uninstalling Avast…whats going on…? please help me to use firefox and IE …please…

5

I suggest an installation from the scratch:

  1. Uninstall avast from Control Panel first.
  2. Boot.
  3. Use Avast Uninstall for complete uninstallation.
  4. Boot.
  5. Install again the last version.
  6. Boot.
  7. Check and post the results.

But are you sure you do not have any other security program - now or in the past - that is blocking avast function?

6

No improvement…same result…i’m damn sure that i dont have any antivirus or firewall…

(really a very good response from this forum…these forums are so active…i’m surprised)

7

Can you restore the default settings?
Which is your Windows? XP? Vista?

I hope you’re not complaining against us that are trying to help… Maybe it’s a sense of humor that we, non-native English talkers, don’t understand.

8

are you mentioning about the proxy settings…? If so , yes. I’m able to restore them…I’m using Windows Xp…

9

Yes. Can you try?

By the way, please, post the last 100-150 lines of avast log: C:\Program Files\Alwil Software\Avast4\DATA\log\Setup.log

10

since i have restored my system i have lost those data…i restored my system because when i tried to uninstall Avast from Add or Remove Programs in Control Panel a window just popped up and closed when i clicked the remove button…is that very important for you…? If so i’ll again install Avast…but i can post here the log only if i uninstall Avast since only then i can open Firefox or any other problems…

11

It shows what’s right and wrong with your installation. If you want us to help, if you want avast back, this is a good source of info. For sure, there is no sense on avast blocking the access to the browsers, this is a work of firewall and avast is not a firewall.

Can you post the contents of this file (it’s a extensionless file, open it on Notepad)
C:\windows\system32\drivers\etc\hosts

12

Contents of that file…

Copyright (c) 1993-1999 Microsoft Corp.

This is a sample HOSTS file used by Microsoft TCP/IP for Windows.

This file contains the mappings of IP addresses to host names. Each

entry should be kept on an individual line. The IP address should

be placed in the first column followed by the corresponding host name.

The IP address and the host name should be separated by at least one

space.

Additionally, comments (such as these) may be inserted on individual

lines or following the machine name denoted by a ‘#’ symbol.

For example:

102.54.94.97 rhino.acme.com # source server

38.25.63.10 x.acme.com # x client host

127.0.0.1 localhost

I surely want Avast back…

13

here is the log…i installed and uninstalled Avast for getting the log…

00:16:09 vrb/fil Shortcut for help.chm installed in C:\Documents and Settings\All Users\Start Menu\Programs\avast! Antivirus
00:16:09 vrb/fil Shortcut for ashAvast.exe installed in C:\Documents and Settings\All Users\Desktop
00:16:09 vrb/reg Set registry: \shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg Set registry: avast\ShellEx\ContextMenuHandlers(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg Set registry: Folder\shellex\ContextMenuHandlers\avast(null)={472083B0-C522-11CF-8763-00608CC02F24}
00:16:09 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}(null)=avast
00:16:09 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32(null)=I:\Avast4\ashShell.dll
00:16:09 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ReleaseName=I:\Avast4\ashShell.dll
00:16:09 vrb/reg Set registry: CLSID{472083B0-C522-11CF-8763-00608CC02F24}\InProcServer32\ThreadingModel=Apartment
00:16:09 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
00:16:09 vrb/reg Set registry: SOFTWARE\Microsoft\Windows\CurrentVersion\Shell Extensions\Approved{472083B0-C522-11CF-8763-00608CC02F24}=avast
00:16:09 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Run\avast!=I:\Avast4\ashDisp.exe
00:16:09 vrb/fil Fix security on: I:\Avast4*.
00:16:09 vrb/fil Fix security on: I:\Avast4\images*.*
00:16:09 vrb/fil Fix security on: I:\Avast4\ENGLISH*.*
00:16:09 vrb/fil Fix security on: I:\Avast4\ENGLISH\HtmlData*.*
00:16:09 vrb/fil Fix security on: I:\Avast4\ENGLISH\HELP*.*
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayName=avast! Antivirus
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayVersion=4.7
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpLink=http://www.avast.com
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\HelpTelephone=
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlInfoAbout=http://www.avast.com
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UrlUpdateInfo=http://www.avast.com
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallLocation=I:\Avast4
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\InstallSource=J:\NLV\MYDOWN~1
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\Publisher=Alwil Software
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMajor=4
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\VersionMinor=7
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\DisplayIcon=I:\Avast4\ashAvast.exe
00:16:10 vrb/reg Set registry: Software\Microsoft\Windows\CurrentVersion\Uninstall\avast!\UninstallString=rundll32 I:\Avast4\Setup\setiface.dll,RunSetup
00:16:10 vrb/gen License key generated Demo
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Label=Sep2007
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4DataFolder=I:\Avast4\DATA
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Avast4SkinFolder=I:\Avast4\DATA\Skin
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\Version=4.7
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\VersionShort=4.7
00:16:14 vrb/reg Set registry: Software\Alwil Software\Avast\4.0\SetupVersion=1043
00:16:14 nrm/pkg Transferred files: 11
00:16:14 nrm/pkg Transferred bytes: 16070319
00:16:14 nrm/pkg Transfer time: 64 ms
00:16:14 vrb/fil NeedReboot=true
00:16:14 vrb/sys Reboot set by filRenameOnReboot(I:\Avast4\Setup\reboot.txt,)
00:16:14 vrb/fil MoveFileEx(I:\Avast4\Setup\reboot.txt, NULL)
00:16:14 min/gen Return code: 0x20000000 [Something done]
00:16:14 min/gen Stopped: 13.11.2007, 00:16:14

00:17:46 min/gen Started: 13.11.2007, 00:17:46
00:17:46 min/gen Running setup_av_pro-413 (1043)
00:17:46 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
00:17:46 vrb/sys Computer WinName: POORNIRAGHU
00:17:46 min/sys Windows Net User: SYSTEM
00:17:46 min/gen Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog /limitcpu
00:17:47 vrb/gen DldSrc set to inet
00:17:47 vrb/gen Operation set to INST_OP_UPDATE_GET_PACKAGES
00:17:47 min/gen Old version: 413 (1043)
00:17:47 nrm/fil Direct delete of file: C:\WINDOWS\TEMP_av_proI.tm~a00196\stamp.tmp
00:17:47 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
00:17:47 vrb/sys Computer DnsName: poorniraghu
00:17:47 vrb/sys Computer Ip Addr: 192.168.1.2
00:17:47 nrm/int SYNCER: Type: use IE settings
00:17:47 nrm/int SYNCER: Auth: another authentication, use WinInet
00:17:47 vrb/pkg Part prg_av_pro-413 is installed
00:17:47 vrb/pkg Part vps-77301 is installed
00:17:47 vrb/pkg Part news-4b is installed
00:17:47 vrb/pkg Part setup_av_pro-413 is installed
00:17:47 vrb/pkg Part jrog-15 is installed
00:17:47 min/gen Old version: 413 (1043)
00:17:53 vrb/fil SetExistingFilesBitmap: 1045->145->145
00:17:53 min/gen GUID: 05588d67-a0a6-4e8e-a421-54b2c011c0a7
00:17:58 nrm/gen Server definition(s) loaded for ‘main’: 166 (maintenance:0)
00:17:58 nrm/gen SelectCurrent: selected server ‘Download912 AVAST server’ from ‘main’
00:17:58 min/pkg GetPackages - set proxy for inet

14

00:17:58 nrm/int SYNCER: Type: use IE settings
00:17:58 nrm/int SYNCER: Auth: another authentication, use WinInet
00:18:00 vrb/gen Used server: http://download912.avast.com/iavs4x
00:18:01 vrb/gen Used server: http://download912.avast.com/iavs4x
00:18:02 nrm/gen Server definition(s) loaded for ‘main’: 186 (maintenance:0)
00:18:02 nrm/gen SelectCurrent: selected server ‘Download921 AVAST server’ from ‘main’
00:18:02 min/pkg GetPackages - set proxy for inet
00:18:02 nrm/int SYNCER: Type: use IE settings
00:18:02 nrm/int SYNCER: Auth: another authentication, use WinInet
00:18:02 vrb/gen Used server: http://download921.avast.com/iavs4x
00:18:03 vrb/gen Used server: http://download921.avast.com/iavs4x
00:18:03 vrb/gen Used server: http://download921.avast.com/iavs4x
00:18:04 vrb/gen Used server: http://download921.avast.com/iavs4x
00:18:04 min/pkg Load I:\Avast4\Setup\prod-av_pro.vpu
00:18:04 vrb/pkg LatestPartInfo: jrog = jrog-1f
00:18:04 vrb/pkg LatestPartInfo: news = news-4b
00:18:04 vrb/pkg LatestPartInfo: program = prg_av_pro-432
00:18:04 vrb/pkg LatestPartInfo: setup = setup_av_pro-432
00:18:04 vrb/pkg LatestPartInfo: vps = vps-7111101
00:18:04 min/gen Part of license key: W63723200H4900A1106
00:18:04 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
00:18:04 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
00:18:05 vrb/pkg FilterOutExistingFiles: 145 & 145 = 0
00:18:05 nrm/pkg Transferred files: 6
00:18:05 nrm/pkg Transferred bytes: 22987
00:18:05 nrm/pkg Transfer time: 4844 ms
00:18:05 vrb/fil NeedReboot=false
00:18:05 min/gen Return code: 0x20000001 [Nothing done]
00:18:05 min/gen Stopped: 13.11.2007, 00:18:05

00:18:05 min/gen Started: 13.11.2007, 00:18:05
00:18:05 min/gen Running setup_av_pro-413 (1043)
00:18:05 nrm/sys Operating system: WindowsXP ver 5.1, build 2600, sp 2.0 [Service Pack 2]
00:18:05 vrb/sys Computer WinName: POORNIRAGHU
00:18:05 min/sys Windows Net User: SYSTEM
00:18:05 min/gen Cmdline: /stopstat /verysilent /noreboot
00:18:05 vrb/gen Operation set to INST_OP_[16]
00:18:05 min/gen Old version: 413 (1043)
00:18:05 nrm/gen SGW32P::CheckIfInstalled set m_bAlreadyInstalled to 1
00:18:05 nrm/int SYNCER: Type: use IE settings
00:18:05 nrm/int SYNCER: Auth: another authentication, use WinInet
00:18:05 vrb/pkg Part prg_av_pro-413 is installed
00:18:05 vrb/pkg Part vps-77301 is installed
00:18:05 vrb/pkg Part news-4b is installed
00:18:05 vrb/pkg Part setup_av_pro-413 is installed
00:18:05 vrb/pkg Part jrog-15 is installed
00:18:05 min/gen Old version: 413 (1043)
00:18:06 nrm/pkg Transferred files: 0
00:18:06 nrm/pkg Transferred bytes: 0
00:18:06 nrm/pkg Transfer time: 0 ms
00:18:06 vrb/fil NeedReboot=false
00:18:06 min/gen Return code: 0x20000001 [Nothing done]
00:18:06 min/gen Stopped: 13.11.2007, 00:18:06

15

waiting for your reply…

16

Done. It’s clean and ok.

17

Your log is ok… it’s becoming difficult each step… I’m not being able to imagine what is wrong…
If you go Start Menu > Mozilla Firefox > Firefox (Safe Mode)
will is start Firefox?

18

when i click firefox or IE or opera…the sand clock comes and then nothing happens…if i go and check in the Task Manager firefox.exe, iexplore.exe and opera.exe will be running…but i’m not able to see any of the windows…

19

Even its Safe Mode?

20

but i dint try firefox safe mode…oh my god…!! if i want to try that now…i’ve to again install, try that and uninstall the software…but IE also not coming na…(at present i’m browsing with you in firefox only…)