Firewall won't start

Avast Free Antivirus / Premium Security
1

Hello,

I bought Avast Premium and am using it on 3 devices. My problem is that I can’t launch the Avast firewall.
I am using the version 11.1.2241 of Avast premium on windows 8.1. So :

  • Am I posting on the right forum?
  • Where can I get help?
  • How can I get refunded?
2

Have you tried 2-3 restarts?

3

I’ve tried more than 3 reboots actually

4

Is previous used AV fully removed ?

Have you tried avast repair, from ad/remove programs?

5

The previous AV has been removed fully. I hav already used Avast auto repair twice.

6
I hav already used Avast auto repair twice.
autorepair? .... ad/remove programs > avast > uninstall/change > next popup box will have a repair option
7

Yes that’s what I did twice

8

go here https://forum.avast.com/index.php?topic=53253.0
scroll down to second picture … Farbar Recovery Scan Tool … run as instructed and attach the two diagnostic logs in next reply here

see below the box you write in … Attachments and other options

Essexboy will then assist you when online tomorrow

9

Attachment : Scan results from Farbar recovery scan tool
Also, thank you for your help. :slight_smile:

10
Also, thank you for your help.
Your welcome ;)

Essexboy is usually online after 15:00 European time

11

Ok works for me. I’m going offline, thank you again !

12

Ok methinks I found it, the avast installation was corrupted and the image path to the firewall was not written

S2 avast! Firewall; pas de ImagePath

Download Avast Uninstall Utility to your Desktop.
Download the correct version of Avast
Avast Free
Avast Pro
Avast Internet Security
Avast Premier
Disconnect from the net
Uninstall Avast via control panel

[]Run the uninstall tool and accept the reboot to safe mode
[]Once complete reboot your system
[*]Reinstall Avast

13

I have followed your instructions essexboy. The firewall (and the other services) are working. Thank you :slight_smile: Bye

14

:slight_smile: